Chipotle Mexican Grill

This chicken bowl is $13 and it is a joke. The amount of food is significantly less than what I had at other locations. When I confronted the staff and they told me they used to give two scoops of rice but starting from today (May 9th, 2022) they could only give one scoop. I don’t know if this is true? Besides, they didn’t put my mobile order on the right shelf based on my last name and it made me wait longer.

This is my weekly treat. A healthy alternative to many fast food options. The line can be a little crazy sometimes, but I'll wait all the same. The chips have a unique lime and salt flavor that has me obsessed. Customizable bowls, burritos, and more. Great options for people with dietary restrictions.

Made the mistake of coming here today on a holiday at 3pm. Not sure if the employees were upset they had to work or if this was a scab team. I ordered my normal order of a bowl which had a double portion of chicken (ended up weighing 3.6oz instead of 8oz), they gave me four (4) bell peppers total, they were unable to figure out how to accept my BOGO coupon so they tried charging me $32 for two bowls then had me order it online and then wanted to charge me another $13 for the "extra" toppings later. I finally got out of here with my food close to 30 minutes from being first in line. The person in charge was so unprofessional I felt like I was at a flea market haggling for my food when there were prices behind her. Every other Chipotle has itself figured out, not sure why this one is so trashy. It's in a decent part of town. Maybe that "person in charge" needs training or to find a new job that is not client-facing. Restocking the napkins might be her strong suite.

Grossly understaffed, very quirky and bad behavior in general. They will serve you the smaller quantity that you can potentially think about. They’re always frustrated. For such a busy area in Sunnyvale, Chipotle could do a lot better. I can confidently say that this is the worst chipotle that I’ve ever been to in the whole of United States. I’ve been to 100s and this one never fails to disappoint. I would drive double the distance than order here.

They took a bad experience and made it worse. We were traveling and visiting our family. The only item on the menu that our granddaughter would eat is quesadilla, but no sides. I have ordered it that way in Los Angeles and assumed I could do the same here. They were going to charge me $8.90 for 2 little quesadillas and force me to buy the sides as a meal when it was going to go to waste. We were in a real quandary because we couldn't not feed our granddaughter. It took forever for the manager to come out and meanwhile the line backed up behind us. The manager was horrible. It made me very sad because I like Chipotle and have had mostly good experiences at other locations. I will not be going back to this one.

Their beans are really good! The rice is clumpy and cold. The Barbacoa is good, when it's fresh. The salsa corn is good. The sour cream is not good. The avocado is waaaaaaaaaaaay overpriced but it's the only guacamole I can eat. The salad is bitter. They use the same gloves to clean off the counter with their hands , handle wheat based food and then handle the salad.