Chick-fil-a

This chick fil A like all the others always gets it right. From customer service to efficient wait time. The staff was positive and greeted me and wished me well as I left to enjoy my food choices. They are the best thing on Memorial Drive as they are respectful and appreciates their customers. Good job!

My family and I visited this location and ordered from the curbside. A young lady (won’t name) in training tried her best to deliver our meal. Unfortunately about 3 items were missing and she had to return. I ordered an ice cream come and to my dismay it was delivered upside down with the cone on top in a cup. After bringing the cup back twice then she told us that ice cream cones are not permitted in curbside. This was a shock to us since when using the mobile app it did not say so. She then quickly told me if o want one I would have to walk inside and get it myself. This was no problem but the young lady then rolled her eyes which my mother then proceeded to remind her as she’s training please remember to inform customers and be kind. Not once did she say my pleasure. Once entering inside she hid behind the counter not wanting to assist me. That’s when her trainer, Jordan Jackson stepped out with a beautiful topped cone worthy of praise quickly giving me a new bag of fresh fries due to my old ones. She quickly handled the matter and explained the change in protocol as she walked me back to my vehicle. She remained professional, with a great attitude and like myself unbothered but the mistakes. Sometimes it’s just about how you handle the issue. I hope the young lady in training learns this in the future. Wish her well, no eye rolls were necessary! However Jordan J is management material and would be the reason why anyone in my family would return to this location. Great leadership, Jordan! Wish you well.

I was not impressed with their service today particularly. Generally the service is good but today, I went in and ordered only frosted lemonade. They served all the people waiting including those who came after me. There were about six employees walking about doing nothing. I inquired about my order only to find out it was not labeled so it was just sitting there.