Review Boston Market - Staten Island

On the day I went I personally did not have a good experience. When I walked in there were no other customers. There was two people working, a regular employee and a manager. The manager was fighting on the phone not sure with who. The employee that was helping me was not that helpful. I asked him if they would honor the t mobile Tuesday discount. He said no, then asked the manager and said oh we do. Then I asked if they offer the ham dinner bc of Easter. He stated no we don't have any ham. But there is a sign saying they offer it. He then went to the manager and she said oh yes we have. My cuts for the ham was really uneven. I mean huge pieces then small pieces, they were not even closely even. Once I got to the cash register. I was initially charged like $14 bucks including the 5 dollar t mobile discount. I had to show them their add saying there's no way a regular size ham dinner cost this much with the discount. So she said she would give me a discount. Once I got home I looked at the receipt and saw she was charging me for a larger turkey dinner. Problems: employees were not friendly and didn't know their own menu. I did not feel like I was being helped at all. They didn't care if they messed up. No sorry at all. * food was good though. I have no problems with the food. It's just the customer service.

Every time I go to this location the manager is always belittling her employees. I feel sorry for these young girls that need their job therefore they must tolerate being disrespected. If she’s (ozza the manager) not being rude she is sitting around falling asleep or watching everyone else work while she criticizes. I think she should be tested for drugs. She always looks stoned. The owner needs to hire a new manager. Someone that is professional and a team player!!!!!!!

I have loved this place since I was a kid. Literally the same menu since the last 15 years butttt… it never gets old. Chicken is always fresh and the mashed potato and corn is amazing. Not too pricy and always a must.

Very rude speaking some native tongue in the store. Have to repeat things because even after they ask if she can help you she is listening to someone else talking on a phone in a foreign language. Very RUDE!!!!

DO NOT GET THEIR PIES! Went to Boston Market to get dinner for my family and decided to pick up two apple pies for dessert. We began cutting the pie giving everyone a slice when half way into eating it my cousin noticed mold on his pie. My father was completely repulsed and gaging since he had already eaten some. Multiple people at the table started throwing up in horror. For the pie to be this color mold and on the bottom of both pies is unacceptable!!! It is obvious that these pies had been sitting in the store for weeks untouched. Completely disgusted and will not be coming back to this establishment!!!!!

Ordered for pick up. Food was fresh and hot and the service was awesome. Thank you.

I wish I could give the place no stars. First, the only reason I went here was to get the remainder of a refund for my wife, who placed an online order that this location refused to deliver. I asked to speak with the manager Sam, who was very accommodating as far as the refund. I presented a coupon for a Family Meal for 4 @ $20. Sam asked me what sides I wanted. Once I was ready to pay, he said my total was $26. I told him how could the total be $26, when the coupon states $20. Sam told me it was sales tax. I told Sam there was no way NYS sales tax was $6 for a $20 meal. Sam said the extra money was for the size of the side dishes. I told Sam, I didn't ask you to give me a bigger size. He showed me a picture on the front window and said that is the size you get with the Family Meal. I told Sam to give me the proper size. Sam didn't want to give me the correct size. I decided to leave and informed Sam that I would contact the corporate office to complain about this experience.

We just tried to get food delivered. Accidentally ordered for pick up, and called back right away to see if they can deliver ( we were willing to pay a fee). They said no they can’t deliver it. We asked if we could just cancel it but order the same exact thing on Grubhub or seamless, so we can get it delivered. They said no they can’t cancel it. We asked if there’s any way to get it delivered since we don’t have a vehicle. The woman on the phone asked a man and asked how much we were willing to tip since he was not a delivery driver. He was not satisfied with the amount and they said no it’s too far because we are about to close ( one hour before closing time). She definitely sounded way too frustrated and uncaring on the phone, they kept the money and we couldn’t get our food