Dunkin'

Dunkin’ Donuts standards have really gone down. I’m so disappointed. The last few times we have stopped at a dunkin both in VA & FL, I ordered a vanilla crème donut … what happened to the cream? Each time I receive a donut with barely any cream. Service was good but the donuts need to be filled with cream. Seems like you are skimming??

I go there three-five times a week. They hardly ever get my drink right, even though it is a menu item. Today they made my five dollar drink wrong again. I also forgot two Donuts as I left the store. When I called back to tell Them within five minutes of leaving, I was told I need a receipt or they could Do nothing for me. Without proof of purchase I would not be able to get my donuts or the correct drink. Even though “Hamilton” the lady who answered the phone was probably looking at the donuts I paid for but didn’t take. This is extremely upsetting to someone who spends hundreds here in a months time. And to be met with such ignorance when calling to get an issue corrected. I gave two stars because the food and drinks are amazing. It’s the service that struggles. When consumers pay top dollar for the menu items - give them WHAT THEY ORDER or be willing to remake it. Such a disappointment when I go out of my way just to get dunkin.

My experience here with a rude disgruntled employee was horrible. For starters my main order was wrong. I had to have them fix it. Then they forgot to put part of my order in the bag. So I had come back for that, when I complained to the young girl behind the counter she responded to me and said I can leave and not come back. And meanwhile her boss is just standing there doing nothing like a deer caught in headlights. So I will never do any type of business with dunking donuts ever again. Weather it's in there stores or buying something by them off the shelf at the grocery store.

Service was subpar. Took 4 tries and another worker for cashier to understand I wanted a cocoa mocha signature latte. Got donut wrong and had to tell him while he was about to put it in that it was wrong. One of drinks wasn't mixed well at all. Store wasn't busy in any way. Just seemed like they didn't know what they were doing.

Wife ordered an iced latte and waited 10 minutes, while 4 other people got their drinks. My wife asked if they were making her iced latte and INSTEAD OF ACTUALLY SPEAKING TO HER the staff actually looked at each other bewildered, mumbled and went back to making other drinks. What the hell is going on at this Dunkin?????? Another 5 minutes and 2 other people getting drinks and my wife decided to leave rather than make a scene. She paid for a drink she never received and the staff is literally as unprofessional as can be imagined. Avoid this store at all cost.

For the love of coffee...I placed a mobile order at 8:40am for a medium iced coffee a breakfast sandwich and hash rounds... At 9am they admitted that they hadn't made the sandwich or hash rounds only the coffee...blamed the print out system. At 9:10am they finally made the food items...three other ladies were also just get piecemeal items from their order...so all 4 of us are now late for work. ABSOLUTELY DISAPPOINTED IN THE SERVICE! Thanks for making my Friday start out on a great note😡

2 dudes behind the counter, take 20 plus minutes for a delivery order that is 2 milkshakes. When they hand me the bag I check it and see only one. I ask them why there’s only one and they both look at me like I’m crazy. Obviously dunkin is not paying well and they need to step it up, but probably never will. If someone corporate bothers reading this; RAISE PAY.