Popeyes Louisiana Kitchen

Food was great. Mobile ordering for pick up was a nightmare. My food came out 30 minutes after it was supposed to. I'll be ordering from the counter next time. This team also needs to get more organized. There was no cohesive flow of tasks happening. The manager sat in the dining room while there was a slow moving line of about twenty customers. She only went back behind the counter AFTER the line cleared. Barked at a couple people and then went right into her office. Absolutely no one offered any coupons or anything to me or any of these other mobile orders that had been waiting for entirely too long. Not even an apology. If your staff can't handle mobile ordering, don't offer it!

The drive thru is always full and slow, they are always out of almost everything and once there is a car behind you at this location you are stuck, 20 min tonight and I was only able to leave because the two cars behind me gave up. I was told there was only spicy thighs and breasts and the only side was rice granted it was 30 minutes before close but after I was informed I sat there another 15 min and still no one took an order. Just glad the two cars behind me backed up and left!

Literally the WORST service of any fast food chain in the world. Incorrect order, missing drinks, unable to get ANYONE to come to the window for over 5 minutes after I am waving, honking, etc to get someone’s attention. All 8 employees leave the area. Of course. My mother goes inside to get everything that’s missing from the order, only to be ignored at the counter for 5 minutes. She is in tears when she gets back to the car because of the way she was treated. Absolute trash service from some of the rudest people I’ve been in contact with in Florida.

Out of sides, no lemonade, staff were fighting inside the store, A black female employee called a black male employee a Nigggr. Employees don't seem to appreciate being employees, just there to do the bare minimum. I went to Churches chicken after to buy what they were out of and the staff seemed happier with each other.