Tropical Smoothie Cafe

I have been meaning to write this review for awhile. I love coming into this store. Leah is one that stands out. Always greets me by name. Makes sure my smoothie is exactly what I ordered. Always smiling. Before she joined this store it was not as nice. For awhile I came in almost everyday. She would see me pull up and already have my smoothie in the works. Once she met me at the door smoothie in hand. Above and beyond service. Everyone that works with now greets me by name. Asks me how I am doing. Positive breeds positive and she is that.

The last few times I've been here they scoop so much ice in it to make sure they have enough that after it's poured in half of the blender is still full. This means half of the ingredients are left in there too leaving the shake tasting like a watered down aftertaste of what it's supposed to taste like. I tried to give this place a few chances because I used to love the smoothies but that was the last chance smh.

This tropical smoothie has definitely gone downhill after changing ownership. And don’t tell me they haven’t changed because i was an employee over a year ago and quit due to the ownership changing… After ordering my total was $19 and some change I handed the woman a $20 bill and she snaps back we don’t have change. You don’t have literal coins in your drawer?? I said she could keep the change because it’s not a big deal just very unprofessional. After waiting for my smoothies i recieved them extremely overflowing from the lid which i had to clean up because i didn’t want smoothie all over my vehicle.

I come to this Tropical Smoothie often. It used to be pretty good but with new hires every smoothie I have gotten just tastes like milk and water. Never tastes like anything I order. Plus it leaves a GROSS aftertaste!! Recently, the employees have been rude, not smiling or greeting any customers. It seems like they have never had a human interaction and it is somewhat creepy. Very disappointed with the bad service and gross smoothies.