Pizza Hut

If I could give negative stars, I would! Long story short, on 3/25/2022 I ordered a pizza and was quoted 40 minutes. After an hour and a half, I checked the ETA and was told they were down a driver and given an apology. When the pizza finally arrived, it was cold and rubbery. On top of that, I was late for work waiting for the delivery. I called back and spoke with the manager Jack. He assured me that I would have a credit on my account and even "a little something extra, like a brownie". On 3/29/2022, I called to redeem my credit and was told that I can only have credit for a cookie. I NEVER ORDERED A COOKIE. I asked to speak to Jack and was told by the employee that Jack said "he doesn't have time to talk to me. He is busy creating schedules and getting ready for a meeting tomorrow". At this point, I was furious with this entire situation. I politely informed the employee that it is fine and I will call corporate. Five minutes later, JACK CALLS ME BACK with a threatening tone. He told me "he doesn't take lightly to threats". I informed him that I was not threatening, but actually calling corporate. He then yells at me and tells me to NEVER ORDER PIZZA FROM HIS STORE AGAIN. At this point, I could tell that he was triggered. I asked him if was a part of his job description(not like he would call back to make it right..) and then bid him a good evening. I have already filed my complaint with corporate. If you are reading this JACKY JACK, please be blessed sir and know that life is much bigger than being a lousy manager of a Pizza Hut. CUSTOMER SERVICE IS WHAT MATTERS JACK.

I ordered my pizza and 32 minutes later I went to pick that up on my way to work. Was waiting and trying to bring their attention to me and then finally one person came to me after 6 minutes waiting and told me my pizza was not put in the oven yet.....!! Great service and I left for my work, didn't go back to pick my pizza

My diet Pepsi hasn't been delivered and I called the store after speaking with the Uber driver so they left me waiting on line for more than 20 minutes without telling me what happened or with any idea about how to solve this problem. So, they kept the money and I didn't receive my order how it's supposed to be. RIDICULOUS SERVICE

I ordered an hour ahead of time and it was a small order. 🙃 But other orders pushed mine back and the man at the counter just kept tell me the wait 20 minutes. After the first 20 minutes I went in to be told to wait another 20 minutes. What's the point of ordering ahead of time? Not everyone has time to wait on pizza hut. There's no convience if last minute orders and simple minds are going to push you back an hour