Tijuana Flats

I come in here quite often and I have noticed over the last couple of months things have gone downhill at this location. There has been multiple times I have called ahead to get an order for takeout due to having a short lunch break or just trying to get home quickly. I will stay on hold for more than 10 to 15 minutes and will walk into the restaurant with the phone ringing to maybe one or two customers in the store. The employees are in the back joking and just hanging out while the phone is ringing. Happened multiple times and I understand things happen and people get busy. But when I sit on hold for 20 minutes and walk into a very slow restaurant, with my phone on speaker showing them I’ve been sitting on hold it’s very frustrating. I am not want to leave reviews but I spend a good amount of money at this restaurant and if there is a owner or manager that sees it I just wanted to bring it to your attention. The cherry on top was the food/burritos were very sloppily made the last few times I have been in there and I wanted to wash my hands and obviously employees use this restroom and there it was no soap in the bathroom as you can see in the picture so I don’t understand how they’re washing hands but seriously guys come on . Get it together I love Tijuana Flats food but this is getting very frustrating and I live right next-door

When the to-go order was handed to me in a bag, with queso dip, the box wasn't closed, luckily I checked before carrying it off. When I opened the box at my office (2 minutes away), there was smeared re-fried beans all over the box-- re-fried beans was not a part of my order, they gave me 9 tortilla chips, and the steak in my taco was complete cold-- like ice cold-- the entire taco was ice cold. Really happy I tipped them.

I absolutely loved this place. First time here. Ordered inside at the counter, very pleasant staff. Got an outside table by the water under an umbrella. When she brought my chicken burrito I didn't think it was mine, it was humongous! Everything tasted fresh and yummy. Chips were fresh. Got the cookie dough flautas with strawberry sauce, oh my goodness so good! Can't wait to go back!