Papa Johns Pizza - Springfield - Photo album

This location has gone downhill rapidly. Using DoorDash most of the time. Of the last four times ordering, three times the pizzas have been undercooked and doughy. Last night we ordered again and DoorDash delivered a cold pizza which was burnt on the crust. They didn’t use a heated bag. I watched th

Ordered a pizza at 11:15 pm and tracker showed a 37-47 minute wait time. Pizza just showed up at 12:35 am and to say it was room to temperature would be giving it too much credit. Driver then tried to strong arm me into giving them a 40% tip by claiming they only had $6 of change available. They

Only leaving a 1 star cause you have to, to leave a review. Most of the employees stand in the back doing nothing, seems as though only a couple actually working. The disrespect from staff is absolutely horrible. Hardly ever get a good customer service experience. You see employees on the clock in

I ordered delivery of a medium pizza and chicken wings.......I had a promo code for a free medium pizza and used it. Someone from the store called me and said they were out of mediums would I like a large for 2.99 more..........I told her I was using a promo code for the medium and if she wanted to

Pizza was ok, the amount if toppings was disappointing. Garlic knots were burnt. Called to report the burnt knots and after 15 minutes and still waiting for someone to answer I gave up.

Gone downhill. I ordered at 11 and didn’t get my pizza until 1:30 am….. ice cold by the way

We waited for two hours for pizza that should be delivered in 30 minutes, We called twice and the girl she won’t answer our calls until I went there to pick it up but she told me is already delivered. I asked her for refund and she didn’t do it. I will never order Papa johns again.

Be prepared for bad service and burnt pizzas. This location does not follow instructions. They are careless and very unprofessional. See images for this location!!