I-hop

I only ordered two waffles to go costing me a grand total of $20 I tipped the woman $2 the amount it cost doesn't matter. I'll pay what I want, for what I want good service even in just taking my to go order I'll tip you. My problem isn't with price or initial service it's what happened after that worries me for customers especially those with their children. My son was waiting in the car so thank God he didn't have to see and hear his father taunted while having to remain cordial. So my order problems my son's waffles were horribly soggy we live less then a mile from this Ihop we and are family frequent it often so shock. I have to go back and fix wrongs daddy powers right. So that's what I did the first time I ordered the waffles it took a total of 10 minutes for them to to be done. The second time less people in the store it takes 20 minutes plus. The Whole time they're talking and laughing loud enough for everyone in the restaurant to hear about my complaint of soggy waffles. While continuously sending over employees to ask the same question is everything all right with your order just so they can hear me reply again further hashing and taunting me for my re-order. I work I employ individuals I earn my money. If I want my waffles not soggy then that's what they should be without any lip. Denny's will now be our place of choice further away but hey respect is all.

This review is for the 270 Cooley St (Springfield, MA) location. We have dined in this location before the pandemic a few times, and food was average (service was great). We ordered for delivery last year from this location, and they messed up with the order. The issue was resolved. This morning we decided to give it another chance and ordered for delivery, which was quite fast. The order arrived cold with 3 complete missing items. We were placed on hold as we attempted to call the place but after 26 minutes, there were no response. We posted the issue online and will receive refund in a few days. Unfortunately after two mishaps, we will not order from this location in future.

Food was terrible. Entrees were missing key ingredients. But hey maybe going off what's listed on the menu and pictures are not the way to go. I could see my food at the counter however I waited roughly 20 minutes for my food to be brought to me after calling several times. I fancy IHOP but not this location.