On The Way #1

Worst experience of my life the other day! There was one person(Destiny) checking people out with a long line. She was checking people out on one register and I was next in line so she said she would get me on the other register, and when I was swiping my card, the touch pad didn’t work, I told her it wasn’t working (while she was still using other register to check other people out) and she told me to try again, which I did, & she pushed the red cancel button and told me to try again( a 3rd time) to which I did yet the touch pad was still not working. Then she said they’ve been having issues with it and try again and when I did it didn’t work, she blamed my card. So she’s probably checked out 3 other people on other register that were behind me. So I said you’ll have to check me out on other register so I moved over. And she told me to move, someone was there in front of me. All while I had been patiently waiting for the other register to work doing what she asked. I said I wasn’t waiting to be helped any longer. She then called (Grace) up to front. Keep in mind there’s a line of probably 30 people behind me. Where was she when clearly the Destiny girl needed help. Her sassy poor attitude was the absolute worst. I’ve never had any experience like this in any grocery store or convenience store I’ve ever been to. It’s unfortunate this was my go-to Kum & go! Won’t be back!

I just visited this place at 6:15 pm today. When I bought beer the male employee asked to scan my ID. I said you can look at it. He said no...I have to scan it. I told him I did not think that was correct. Then a female employee standing next to him said they do have to scan it. I told her I bought beer in here a few weeks ago and did not have to have my ID scanned. She said that she is the manager and it has been Kum & Go's policy since October. I said "Yeah, I won't be back". She said "Fine!", and became rather belligerent. I told her I could buy beer at a liquor store just down the road and they do not scan your ID. She said, "Well go there then". Yeah...I won't be back. Which is a shame because I used to stop in there a lot on my way home after work. Btw, I searched online and could not find anything about Kum & Go's policy to scan IDs. What I did find is that they may be able to pull a lot of information from the scan.

One of the associates talked me into getting the rewards card. When I had earned a free drink and slice of pizza I came in to redeem my "rewards". I brought the pizza and drink to the counter and was told I had to pay for it if I wanted it because their system was down. I showed them my rewards on the ap and they still refused me the "rewards"...even though I had drank out of the drink and had the pizza in hand...so it was going to be thrown out anyway. Ridiculous. I stopped patronizing this particular store until today. I went in for something to drink and some juul pods. There was a sign by the juuls stating if you bought a 2 pack you get a free base, so I asked for a two pack and the free base... The associates at the counter didn't know is she could give me that deal and consulted with what I assume was a manager, even though the sign clearly stated the deal. The manager was less helpful than the associate. Needless to say I walked out without the deal and will never darken their door again. RIDICULOUS!

Went in to buy lottery tickets. ANDREW cheated me out of $20 , the lottery tickets on front board do not match what he passed off on me, and when I called back he lied about it, got caught in his lies, and told me to call John Hendrickson the manger and then he hung up on me. I’m calling lottery commission on Monday to complain. DO NOT BUY LOTTERY TICKETS AT NEW KUM N GO at wagon wheel and 71 because Andrew can’t keep his legs tertiaries tickets straight.