Ramberto's Taco Shop

The rolled tacos were cooked perfectly. That's where the "one star" experience ended. I requested two orders of three (3) rolled tacos with cheese but didn't want the cheese. According to the current menu, this item is $3.99 each. I was asked if I wanted cheese and guacamole. The addition of guacamole changes the order and makes the item $4.99 each. Initially, I agreed to adding guacamole but, on the side, but still refused cheese. Then I changed my mind and refused the guacamole and returned to my original order of plain rolled tacos. The woman asked very sharply, "You just want plain?" I responded, "Yes, plain." She asked again and I answered her again the same way. Why is she making a judgement call on how I order rolled tacos? Clearly, she did because I was charged the price for the rolled tacos with cheese and guacamole - $4.99 - not the original price. When I questioned it, she treated me like I'm stupid and told me about the sales tax. Really? The receipt and pictures of the food are proof I wasn't charged accurately. I wasn't treated fairly nor was I treated well. My family has spent untold amounts of money there over the decades. This one order - and the $2 plus tax difference is not a ton of money on this one occasion - but it could make a difference to someone else. How you treat customers - and whether you keep or lose them - is everything. Remember that the next time you're faced with this situation.

The really skinny tall chick who has short hair and tattoos always messes up my order. She dosnt even do her job right. Literally was at the drive through for 10 minutes waiting for someone to answer. All I asked for was just a chimichanga with no sour cream or cheese.. she need to go. Ever since she started working there, rambertos has gone down hill

their fries for the carne asada fries are too thick and have no flavor to them. nothing special to their fries. first time I went the drive thru lady was rude, second time, a different lady, was very nice. but this place is like a last resort if we're up late and hungry. even then we'd probably just go to jack in the box.

Well if felt like Berto really RAMED me.. boy did I feel it, great customer service , as I presume, allow me to retart. to my taco eating folks, Ever ate beef Jerky? Well try biting down on a stale corn tortilla, now ask yourself do you have teeth like TRex. My taco Tuesday went down south quick? WELL thank you Berto that was one hell of. Ram Rod.