Chili's Grill & Bar

I love Chili's and I particularly love the Cajun Chicken Pasta it's my meal of choice and im repetitive but also this menu item is honestly that good. However this location is closer to where I live now but I was previously closer to the Canton location I was deeply sorrowed to not go there anymore. I have given this restaurant location in Trenton a good try I've had this meal a handful of times and each time the quality has gotten progressively worse but they really upped the ante this time. 3 pieces of green onion and 4 bits of tomato and mostly end scraps of chicken plopped onto the middle of a disgusting sea of sauce. They really tried. It was abundantly clear that they ran out and thought they could play with my emotions and intelligence by submerging my food to hide the low volume of actual food. Have you ever made pasta and the use of heavy sauce saturates it to the point it all take like nothing? Yes. That was the first and last bite I took. Disgusting. They ran out of the tomatoes and green onion and chicken and boiled limp noodles throwing them in a sea of sauce. I'm 32 weeks pregnant and not having any of it. I had to send my poor boyfriend back to the restaurant in the pouring rain after he's just gotten home. I don't care how busy you are it's a luxury for us to eat out these days and that isn't what I paid for. I can eat baked chicken, green onion, and tomato scraps with flavorless noodles at home for free. Then they had my boyfriend tied up because their 'card reader wasn't working' and we were using the rest of a gift card from Christmas and cash at check out. Stop messing with this dish. You do not know how to make it and it shows.

This was by far the best experience we have had at this chili's to date! To start off when we walked in we were greeted by Marquise (not sure if it's spelled correctly), the kindest, most friendly, positive person we have come in contact with in a long time! But the kindness doesn't stop there. There was only 4 people working the floor and everyone of them had amazing attitudes and they all helped each other out! We have been faithful patrons of this chili's for about 15 years and I would have to say that this visit goes into the top 3 best visits we have ever had here! This experience just goes to show that if we are all kind to one another and help out our fellow humans than anything is possible! My wife and I got the 2 for $25 and when our food was brought out to us it was by far the best we have ever gotten from here. I ordered my usual Cajun chicken pasta and it was hot and very delicious! We highly recommend visiting this location to anyone that wants a night out in a friendly and very inviting atmosphere!

Everything was good. Had to ask for my side salad, my guests both got their soup immediately after placing our orders. Do not like that my bill appears on a little computer screen at the table. It was SO DIRTY I hated to touch it. Even if there wasn’t COVID to be concerned about it was gross. Service a little slow, however only saw one waitress and a trainer working during our visit. We were all very happy with our meals.

During covid there were less tables available and less of a wait. Ever since though, service here has gone down hill. Long waits for no reason as the servers are in the back joking around. Our waitress/bartender was great though she made our drinks amazing. Our chips and salsa didn't come out until after our meal though.

This place has gone way down hill in the past year. Both curbside and dine in. Curbside… my child ordered chicken tenders and fries. There was literally 2 fries in his box. 2 little Lonely fries. Dine in… always a wait for no reason once so ever. Over an hour wait, hardly any customers in the building, plenty of staff. Not sure why or what is going on. Southgate, you stink. Get better.

Waitress was great, 5 stars for her. The General Manager was unprofessional and rude. Their reader charged me twice and the GM was going to try to make me pay a third time even after showing him the money was taken from my account. Luckily I had the receipt in my email as additional proof so his tune changed.

The restaurant was practically empty when we arrived. The manager had the hostess go ask a server if she could take a table, the hostess came back and said the server said no. It was 730 on a Saturday night. What server doesn't want to take a table and make money???? The food came out cold. We ordered endless chips and salsa and when we asked for a refill they said they were out of salsa. My only kudo is a for the bartender for the bartender who took our order. She was nice.