Review Taco Bell - South Bend

20 minutes waiting in the drive thru, then when we got home, we discovered they had given us the complete wrong order. They had even repeated my order when handing it to me, so I didn't tear open the sticker they use to close the bags. Next time, I'm breaching the sticker to check my order before driving off 😤

Worst location I’ve ever been to. Employees are all chatting and barely working meanwhile lobby is full of people waiting on food. When I ordered, there was only one person ahead of me. I waited over 15 minutes for (3) spicy potato tacos and before i left, others were waiting on mobile orders that were not started and one that employees didn’t even know was put in. Needless to say, I left without my food and will never be back. Not once did an employee even let people know that orders would be so backed up. Workers get paid more to care even less now

Service! Bad! We've been to the Bell on Ireland Rd 3 times in two weeks. First time it was closed at noon because of "maintenance" issues. Second there was no one behind counter at lunch time. We stood in line 5 minutes wondering, then a lady came out of bathroom and when asked said "it's only me and one other and she's in the back." We left. Third time the staff was overwhelmed. No one came to counter for 10 minutes although there was 4 of us in line waiting. They were focused on drive through. We even thought about going out to our car and driving through! We ordered at kiosk but our order didn't come up because we elected to pay cash. Those behind us were called for their orders because they had paid with card. Paying cash actually saves Taco Bell the fee. But we were served last. Order is not turned in to preparers until you pay. We will still go to the Bell because we love the food. But this location needs some training and a good manager. Franchise owner should visit once in awhile to see the needs.

Put in a $64 online order before I left work, just to get there and see that they were closed for some reason. The money was taken from my account already. When I finally got ahold of someone I was told that they'd be open in an hour and a half. I gave them 2 hrs and went back. Just to sit in the drive thru for an hour waiting to even just speak to someone. There were two employees in the building and neither of them came to the window to even give me a refund or tell me they were closed for the night. It took me going back around to the intercom for them to tell me they were closed. Horrible customer service. Worst I've ever experienced. I definitely will be calling their corporate office tomorrow and getting my money back. If I could've given negative stars I would have.

Came during happy hour! Food stuck to the paper like it had been sitting for a while in the steamer! Cashier shirt was filthy but she had a nice smile! I assume she was playing with the cinnamon twist for her shirt to look like that! Got to the window and the cashier played on her phone while I waited for her to take my card! Menu board does not work! Last week they did not turn on the lights in the parking lot nor menu board! I guess to look like they close! Around 6pm

If I could give this store zero stars I would. Open lobby is always so sporadic. One day it’s open one day it’s not, the drive thru always has a million cars, and whether it’s for me or door dash I refuse to sit in that line. The one time I made it to the speaker at 3 pm they told me they were closed. This location has been going down down down hill for a few years now. I don’t think I’ll ever risk taking a door dash, or Uber order for this Taco Bell or any for that matter. And definitely won’t be getting food for myself here. This place is too unpredictable and sometimes driving there feels like I wasted either time or gas or both. Sorry Ireland road Taco Bell but Y’all need to get it together!

This is the worst Taco Bell ever. They get something wrong on my order EVERY SINGLE TIME; in fact, they've even gotten the replacement order wrong. They skimp on serving size and you get half the filling in your tortilla than any other Taco Bell I've been to. The beans are usually completely dried out and crusty. The lines are horrendous. Drive somewhere else.

We ordered on the Kiosk. There were only two employees but they got the food out in a timely manner for minding the Drive Thru and lobby. Kudos to the two young men that were working..