Review Domino's Pizza - Somerville

Pan pizza arrived soggy and barely browned edges. Called manager, he said it was my fault for not ordering the pizza "well-done" or ordering another kind of pizza. He said that many people liked their pan pizza this way. He would send a replacement. Then after reading my feedback to the company which said this was the worst Dominos pizza ever, he called again and exploded at me. Shouting that it wasn't the worst pizza ever. He said "sorry" but not very sincerely as he kept yelling at and interrupting me. Even when I told him that he needed to stop talking or I would contact the HQ in Ann Arbor. He eventually admitted that the pizza had been put in the wrong oven. He said he was new and the store had just opened. Which is not true, he is apparently a new manager but I've been ordering from this location for years. Then, to make things worse, when the driver arrived he insisted that I give him back the bad pizza and said the manager was demanding this. Either implying that I, a 59 year old systems administrator, was lying and trying to cheat him, or trying to make the evidence disappear, apparently, or both. Previous pizza was almost always good and previous manager would comp me for any issue such as late delivery or whatever and was sincerely nice. I've been a Dominos customer for 40 years and this was indeed the worst Dominos pizza, and the worst customer service experience, I've ever had from them.

I ordered Alfredo Pizza with Jalapenos from this location and I was delivered a pizza with toppings only on 1 half of the pizza. I called them and they said they could give a free pizza when I call them for my next order. There was no option to get a refund or add balance on the app, they just noted my name somewhere and made it mandatory for me to call to place my next order. Non cooperative service. Disappointing.

The guys here are super friendly, best service. I picked up my order, they were quick and friendly.

Staff is very rude and unprofessional from rudely asking for tips to being verbally abrasive and aggressive over the phone and in public with customers have since switched where I order from they do not value the customer or your money highly disrespectful would not recommend getting any food or service from this location .

I just call to place an order and w guy was so mean and Nasty and hang up on me. I need an apology

Poor customer service on this branch. So on the glass door it’s says they are open from 10am to 2am past midnight. It doesn’t say that they have only pick up from 12am to 2am. I went inside and someone shouted at me saying they are closed. He didn’t say they are closed for pick up but he said we are closed. I was lie okay but why is it saying 2am??? He said only delivery. I took it cool. When outside I wanted to order for delivery so I called the guy told me you have to order if you live in Somerville but I live in Medford. Lol I was so disappointed. At least let people know that you are closed for pick from 12am to 2am however it’s really confusing.

Extremely rude staff will never be ordering from this specific location again

Workers were very rude when I went several months ago and I just remembered to write this review