Review Dunkin' - Somerville

Nearly out of any pastries when I visited and didn't have the frozen drinks. Seems like they just didn't want to make more or clean the blenders. Not the best Dunkin or the best pastry or coffee shop.

The best donuts ever, my favorite is Eclair, Bavarian, and Boston creme. Take offer 6 pieces (Half dozen) for 30 aed

Wonderful folks behind the counter. If you go in here, REMEMBER YOUR MANNERS!! Just cuz they make a mean cup of coffee, doesn't mean you should forget your respect for these people at the door!

They have a no mask, no serve policy. I feel like the minimum they can do is offer a mask!

Placed an order online via the app for pick-up with only 4 items--2 drinks, a warmed cheddar bagel twist, and a random donut. Only 1 out of my 4 items was correct. At pick-up, there was just one drink. I showed them my order and asked if they were still working on the rest of my items, and it was clear they just forgot and needed me to show them the order again. They then gave me the other drink and walked away. Drink wasn't made right, and I still didn't have the donut or bagel twist. When I "excuse me"-ed and asked again, the worker was visibly annoyed to have to deal with me. I should have called it quits at this point, but as soon as I got the bagel twist, I had to ask for a correction to my order for the 3rd time--this time to warm my bagel, showing them that the order in the app specifically had the warmed option selected. (It's not like I went out of my way to ask for it to be warmed in some sort of special instructions or anything; it was a standard option that I was prompted to select from for this item!) The woker was extremely rude as if I was being difficult by politely asking for my order to be completed as it was ordered. I really enjoyed the hot cheesy bagel twist in the end though.

Good staff. Unfortunately not much of a selection for bakery goods.

That place don’t even deserve one star based on there customer service, if the employee can’t understand the orders even though it’s a normal English it’s not my problem and I mention that she give me the wrong order she replied” oh I thought you said hot coffee not hot latte “ with a very bad attitude, I then offer I pay the difference she said whatever!!! With a really bad way, terrible customer service will never go back to that place.

They forget to put things in my order. It’s been happening multiple times now it was hard for me not to complain about it.