Mcdonald's

Ordered two ice creams in a cup and a McFlurry. They changed charges so now if you want plain ice cream in a cup you are charged the same as an ice cream Sunday. Cups of ice cream barely half full and McFlurry also not full. Asked window staff about the fullness of the cups and she stated they can only fill them so much… um… what?? Not even close to full but ok. Save your money and go elsewhere. Can literally get more than twice the ice cream for half the cost at the Costco food court.

I almost never eat fast food. Today I remember why. I was up early running errands. After I was done, I was hungry and passing this location. I pulled in about 6:30am. As soon as I pulled up to order, the guy on the other end in a very short and rude voice said "can I help you". No "welcome to McDonalds" or "good morning", just a very rude "can I help you". If that's how they are when they work, I definitely don't want to eat there. I just pulled away. Kill your customers for good 1 at a time and you'll regret it eventually. Officially done with McDonald's. Probably for the best anyways.

A lot of other McDonald's should take lessons from this place I asked for a frozen Coke they told me the machine was running slow and I could pull over to the side. They brought my mail out and then said that the Coke machine was not making frozen Cokes refunded my money and give me a large Coke for nothing. Very good customer service these people deserve a kudo

I’m genuinely concerned what is going on with the culture at this place. It doesn’t close until midnight yet the sign and outdoor lights are off so customers think they’re closed so it won’t get busy. i hope the franchise owners are actually working to get their restaurants in working condition because this is sad

In the past, during the AM hours, I have dealt with a particular order taker/manager whose name I do not have. He would always come across as rude and in a hurry (I get that it's quick service) to take my order. One issue I'm sure you are well aware of is that it can reduce order accuracy. He would often use the phrase "is that it" after each individual item that I would order. This is a phrase that I coached to never use because it comes off as rude and doesn't really portray that you have a smile on your face or that you want to be there. Which is a quality that I'm sure McDonalds wants to project. This was fine for me but, just always rubbed me the wrong way. This morning however, my wife stopped at the same location after a doctors appointment to order some food and he was quite rude. Rude enough to where am I finally reaching out by email. She requested 2 regular Sausage egg and cheese mcmuffins and 2 hashbrowns and 1 SEC mcmuffin with extra cheese and 1 Sausage Mcgriddle. Apparently there was a bit of miscommunication and my wife requested to start the order. Your manager proceeded to say that he doesn't start orders over and that she should just read the screen. I'm sorry, but it is not the customer's job to make sure the order is correct, am I wrong? Telling a customer to read the screen does not absolve the manager/order taker from responsibility to make sure the order is correct. She did however, complain to another manager about his level of service. The female manager gave the excuse of there being a language barrier and offered to make sure the order was correct. However, when the order was complete prior to being handed out the window my wife asked what was in the bag and teammember responded with what was supposed to be in the bag. However what we received was 6 sandwiches and no hashbrowns. Granted, my wife did not check the bag prior to leaving the establishment,  but should she have to? Has customer service at quick service restaurants become so incompetent that we need to always check our bag prior to leaving the drive thru?