Sarpino's Pizza - Sembawang

I made an advance order online for a delivery at 6.30pm on 2 Nov. The pizza had still not arrived at 6.40pm. When I called they seemed to be really blur about it. The restaurant said they will check and call back. By 7.20pm. Still no call. When we called again, they just said it's on the way. No apology at all. We suspect they forgot or messed up and only started making the order when we called. It was embarrassing as we had friends over for my daughter's birthday.. really disappointed at them and the fact that there was not even one word of apology..

Pizza that stands out from the usual delivery services. Toppings aren't sparse like some of the more budget offerings, too. A good variety of toppings spread over a limited set of crust choices. Food is often still piping and crusts still crispy when delivered. Try the Chicken Pesto Speciality Pizza and the Midnight Express Gourmet Pizza.

Absolute rubbish, ordered a pizza and it took almost 2 hrs to be delivered. Of coursw when it arrived its cold. Told them I want a refund and they just keep giving a run around saying the manager is not around. How difficult is it to perform a refund? Any business would immediately refund after such nonsense except this one. This is one of those times that you wish google will allow people to give 0 stars.