Chateraise

Utterly atrocious service from Chateraise! There is no service excellence in the staff who attended to us. Served by an extremely rude and incompetent cashier today who glared at us when we were ordering. Then she shouted, “WHERE IS YOUR ORDER?” and “STAND ASIDE!” after we made payment. We are sorely disappointed to see such poor customer service in an otherwise fancy and reputable Japanese shop. We definitely will not patronise this branch anymore.

i bought the legendary chocolate cake from clementi mall outlet at 9.15pm on 14 may. i always buy my cake from there as i am a big fan of chataraise. but today i had a different experience. i was paying money and my cake was $5.10. i had pass 3 $2 notes to the cashier and she was clicking on the tablet after taking the cash. i found that i had $0.10 in my pouch so i wanted to give her. but seeing her hands were occupied i put it on the counter for her. to my surprise, she just threw the $1 coin on the table when i extended my hand waiting to take the $1 from her. there was no name tag so i do not know her name. i insist the management look into this.

Awesome cake 🎂 (friendly service)- SPECIAL STRAWBERRY WHOLE CAKE (21cm). The taste is always the same as it is and every piece of the cake you take is so good.. and not to forget the generous toppings of strawberries, raspberries and blueberries. So tempting it is so nice to eat it while it is chill (outer part of the cake is fully covers with cream that is velvety texture and inside is soft spongy) it’s definitely a cake that I will always go for. 💖

A feasting for the tastebuds and a pleasure for the eyes. Mako San convinced me that their special Strawberry cake was baked in Japan yesterday and flown in from there this afternoon. Fluffy texture and so delicious as he claimed that they do not use a lot of flour but rather eggs. It is not overbearing of sweetness and as light as sponge. Indeed, it's a great recommendation even though it's a little more pricey than the rest. I bought a couple more interesting looking cakes and I was not disappointed at all...

Many varieties of Japanese cake and dessert here. Am a frequent customer of Chateraise. Some of their desserts are really good, recommend the white zebra, double fantasy puff and their fruit with fresh cream cake. Had the Mont Blanc before not to my liking. Their caramel ice cream is nice as well. Red bean ice cream is too sweet and is just like a red bean ice popsicle. Some price tags are a little steep. Always thought the system of purchasing was a little disorganised. Some people order before they queue to pay some people queue and order at the counter. Some take the frozen desserts themselves queue and order extras while paying. Just a food for thought. But nonetheless the staff are usually pretty efficient.