Faigo Hotpot

The service here is impeccable, they never make you feel rushed to eat or order. They pointed out where is the restrooms & sauce bar as they lead you to a table. Offered aprons, hair ties, etc.. It's very welcoming. The quality of the food is good and fresh and the sauce, desserts, fruits & appetizers are constantly topped up. I ordered the mala with very spicy and extra numbing & boy did they deliver. My friends got tomato soup base - was nice.. Didnt try the plain water & tom yum soup base they got as well. If you order noodles, they will do a noodle pulling performance too. We ordered the little 🦞(小龙虾) & the server even peeled it all for us. There was people waiting for the tables but they never once made us feel like rushed. The only cons for the night was: The shrimp cheese ball wasn't cheesy, it felt more like salted egg yolk texture. The soup base got progressively saltier (but that's kinda expected) Overall personally feel that the food is overrated but they definitely made it up with the service and food quality.

Our amazing meal is accompanied by very attentive service provided by 思韵. She may be a little overwhelmed but still cheery when serving us especially with 101 questions from our friend. 😆 Food is great as usual. Some stuff are well priced for its quality. $18 for 6 prawns is the most expensive hotpot food I ever had. 🥲

Service is tiptop! Staffs were all friendly! Had lunch here, and they told us that it was their first day doing Dalgona Candy Challenge! Hence, i've given it a try, gotten a circle and succeeded in it! They gave us a free dish, i forgot what's the name of the dish. It was prawn covered with prata(?) This dish was delicious, my fiance loves it alot! The crab was surprisingly fresh as well! If you love crabs, go for it! Would come again if we were in clarke quay!

Hai Di Lao maintains the high level standard of services in all outlets with friendly and efficient waiters and waitresses. Their dedicated services are well respected and this demonstrates the restaurant living up to this name, being the best in food quality and customer experience. A very strategic loyalty marketing way to grow and to retain existing customers.