Chipotle Mexican Grill

We walked in and stood waiting for the lady to address us for about five minutes. Her and another employee were working on something underneath the rice containers and an online order she slams the rice down and the water underneath goes everywhere and flew on the white rice. She then cleans it up and then she asked could she help us. Another employee walks over to her and she just walks off while I was giving her my order. No excuse me for a moment. So I continue to wait again and finally another employee comes over to finish my order. Check out time and here is the same rude lady checking me. Customer service was terrible. She also snapped at the young lady working the line too. Telling her what she needed and being rude to her In front of customers. Not sure what her title was! But definitely a rude employee with no manors at all.

The thing about names is you should probably ask for a last name or surname if you want to be formal. I both realized that they had mistaken the 'Ashley' order for another Ashley which could have been avoided with a simple question. Sorry Harper, Kyle, Ashley and Hudson, all your chip and orders came to us. I hope your first day orentiatation was still good. I really don't know what to say besides disappointment all around.

Unlike some other commenters, I have only ever had positive interactions with the staff here. The staff is friendly, efficient, and appear to be working as fast as they can given the volume of customers. The complainers are just upset they have to wait a few minutes. Having said that, my poor review is for the meat quality. I have come here on and off for over a year now and I would say there's probably a 50/50 chance the chicken might be inedible. Sometimes it's all gnarly fat or pieces you wouldn't necessarily want to eat and I end up giving it to my dogs. But when it's good it's really good. It's the complete inconsistency that prompted me to write this review.

I was just in there and I really don't appreciate April having an attitude with me when asking her to put more sides on my bowl. She kept slamming the spoon down when asking for more. Also told me she wasn't going to put more sides on my bowl because she wouldn't be able to close it even though it wasn't full. She even had an attitude to the customers in front of me. I really don't appreciate her customer service. If it wasn't for us customers she wouldn't have a pay check. I will take my service somewhere else.

My food was good but the service is just not very good anymore. Not really their fault. It's just that between trying to wait on the customers in their lobby waiting in line to order their food. They have to stop what they're doing and do the call in orders and the DoorDash type orders. Things like that so it takes a long time to get through the line. Too bad they can't let the back kitchen area take care of the online orders but it is what it is