I had a wonderful experience at this Pearle Vision! The testing was done efficiently and the staff was very helpful and I could tell that they cared about my well-being. In particular, one of the staff members, Trish McCarthy, was very helpful in helping me find my old prescirption records.
This is the best eye doctor I have ever been to! I have been seeing Dr. Pick for around 3 years and every time he is so kind and efficient, I never feel rushed and he listens to all my crazy complaints about my eyes. The office staff is always lovely, making the overall experience great. I used to order my contacts other places but Tracy was so kind today and price matched another retailer so I wouldn’t have to deal with them. If I could give 10/5 stars I would.
Dr. Pick and all the staff at the Pearle Vision Center at Scottsdale and Shea are very professional and knowledgable. Dr Pick is very patient, compassionate and makes the examination very comfortable. He did an amazing job at explaining my medical condition, and he also did a great job in doing refractions for myself and my wife.
The facility also has a great selection of frames, and the optician did a great job in fitting our progressive lenses.
By the way….prices are very fair.
Highly recommend this team!
I see that there are some negative reviews in here, but I have no idea how that could happen. Our lenses came in earlier than expected, and we were sent emails when they had arrived.
Had a great time getting my glasses here! 👓 The manager was really nice, the store was clean, and there were tons of frames options — designer & affordable styles alike 🕶They even had some really unique styles that other glasses shops don’t have which were fun to try on (lil’ to funky for me though)! 🥸
Ultimately though — id gone to several other places (including 2 other Pearle Vision locations) where the people were just rude and grumpy; I came here because when I called, the manager answered and was so helpful and kind. His attitude and willingness to help is why I came here & I’m really glad I did ✨
The staff here are amazing! The last couple of times I’ve been to this Pearle location, I’ve had the absolute pleasure of dealing with Tracy. She is knowledgeable, personable, and extremely attentive. This is the kind of customer service you expect, but rarely find these days.
Tracy is absolutely amazing. Her customer service is out of this world. Everytime I come into the office she greets me promptly and in such a warm manner . There was a shipping delay with my contracts . Tracy made sure I had enough trials to last me and called me once she got a status update on when I would receive them . Tracy takes pride and joy in serving all her patients. A lot of industries are short staffed and affected by shortages/ shipping delays , and I feel like some places just don’t care about customer service anymore. So it is very refreshing having Tracy at this location and receiving 5 star service.
Everyone was so sweet and helpful. I felt heard and it was a very welcoming environment. Thank you Dr. Pick. Tracy and Mariana for the excellent level of customer service.
We had a fabulous experience at Pearl vision theu atr people forward. They made sure our daughter was provided the services as needed so that she could leave the office with the contacts she needed. Thank you to Tracy and Mariana !
I always have a great experience at this location! Dr. Pick is wonderful and Tracy was patient and lovely as she helped me price out my contact and glasses options. The woman at the front desk (I forget her name) was helpful and kind! I highly recommend visiting this location for your eye care needs :)
Tracy was the most helpful employee out of any eye glass place I’d visited. Helped select a great new pair of glasses and showed a lot of expertise.
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