Marco's Pizza

On several occasions they have messed up our delivery order or left stuff out. We shakes it off because everyone is short handed and tried to give them the benefit of the doubt. But today was the worst. We placed our order at 2 and it said it would arrive around 250. At 3:05 I called asking if it was on the way. The lady said all deliveries are oit. At 3:19 I called back because we still never received our pizza. The same lady put me on hold and then a man picked up. He said I was being impatient and just needed to wait because I was not the only delivery. So I canceled my order and asked for a refund. He was very rude and hung up abruptly after saying your get your money in 3 days. This is the worst service I have ever received from Marco’s! Shame on them.

Carryout was 20 minutes behind schedule and I received the wrong large pizza. Once home, I attempted to phone the store to see what my options were to rectify the situation and was subsequently put on hold for over 40 minutes. Once I finally got to talk to someone, I was told I could call back and talk to the manager in "an hour or an hour and a half." The person on the phone did apologize, but promptly hung up on me without offering me any other solution to the incorrect pizza other than, "You can talk to my manager, who is on a delivery. She will be back in an hour to an hour and half." This is mind-bendingly awful customer service and I have never encountered anything like it at this Marco's. The food is typically great, staff friendly and I normally have no problems, but this utterly ridiculous.

Surprisingly good pizza for a chain location. Easily beats out the competition such as Little Caesars and Domino's as well as any other you can think of when I moved from up north I was horrified to see the lack of local pizza shops like we have on every street corner in New England and this location brought my faith back and treated my taste buds to good authentic pizza that actually tastes good!