Jamba

I ordered a wheat grass juice online for pick up 15 minutes before closing. When I got home and tried to drink it, it was awful. It tasted as if they had poured one of the bottled juices into a cup instead of making it fresh. I brought it back the next day and was told I'd need to speak with the manager, who wasn't there. The next time I came in, still dragging this container of juice around, I was told that any reimbursement had to happen on the day I purchased it.

I was on the mood for a smoothie after I got done at the Sweat Box. I did not know that I had a free smoothie in my app waiting for me for my birthday. Win win all around. The smoothie was so filling I haven't been able to finish it all. The store is super clean and everyone working there was so nice.

The young man that helped us had a spitfire tattoo. Unfortunately I didn't catch his name. He was helpful and gave excellent customer service. We ordered a wheat grass shot, fresh squeezed orange juice, and a strawberry crunch bowl. Everything came out in a timely fashion. Again thanks for the customer service and prompt delivery.

This is by far the WORST Jamba Juice I have been too. I went earlier this week when the store was fully staffed and I was the only customer present. My order consisted of 4 drinks and was not complicated AT ALL. Out of all the employees, only 1 young woman made our drinks while another was cleaning the sink. As for the the rest (about 3 in the back) it looked like they were gossiping with each other (completely unprofessional). Since only one person was making the drinks using only 1 blender, it took over 15 minutes for my order to be ready. Which is not an exaggeration because she kept pausing to chime in with her coworkers in the back. To make matters worse, the order was WRONG! They had to remake a drink and were missing one which only increased my frustration. Again, I was the only one there, they took forever, AND still got it wrong! You know, I get everyone has a bad day, BUT this has happened 3 TIMES!! The previous 2 times they got my order wrong AND my drinks were melted because they forgot to call our name. Jamba Juice, do better!

Horrible service both in-store and via the "customer relations line." I've been trying to resolve an issue with an order I place in the app for nearly A MONTH. Customer relations says I have to call the store directly (even though the website says otherwise), and the store never EVER answers the phone - or they pick up, say nothing, and hang up!! It's really getting ridiculous... Is Jamba willing to lose a very frequent customer over one order? Do better.