This is the third order that has been messed up with restaurant connection. We ordered our meal at 6:20 and found out at 7:17 that the restaurant isn’t even open for delivery pick up tonight. You would think that it would be restaurant connection that let us know that the restaurant wasn’t available
I like to support local companies whenever possible, but I can no longer support this one. Food delivery times are erratic, and frequently significantly delayed (45-60+ minutes). Operators are difficult to reach. If they put you on hold over a few minutes, it automatically dumps you to a voicemai
Placed an order through RC for Empty Bowl @ the Santa Barbara city market for pickup. When I arrived I was told a delivery driver had picked the order up? Called RC and they were persistent their drivers didn’t take it. Was told I would get a call back but never did. So after waiting 40 minutes for
The driver got delayed because the restaurant was running behind. The driver was very kind, communicative, and speedy once the order was actually ready. I am knocking off two stars because the app said the driver was on his way when he wasn't ( he was still waiting at the restaurant); and when I cal
Absolutely terrible service. We’ve tried to use this service multiple times, and several times we’ve had our ordered cancelled and voided right when it’s supposed to be picked up. When we order directly from the restaurants, the communication is much more clear and efficient. RC truly doesn’t seem t
I am a pharma rep, and I could not function in my job without Restaurant Connection. I order from them 3-5x per week. Whether it is just drinks or a 3 course dinner, they set up and serve on time and always get it right. They have many restaurants to choose from and their staff and delivery persons
The order was over an hour late. Nobody notified us that it would be late and whoever answered the phone (after lots of busy signals) didn’t seem to know where our order stood. Food was barely warm when it arrived. In the past we’ve had excellent service from Restaurant Connection, but not this time
They threatened that they wouldn't know when my food would arrive if we didn't give a larger tip because their "contractors" only receive a small delivery fee and rely on the tips. The contract workers can reject a order based on how much tip is given, this system seems flawed. Very unprofessional,
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