El Pollo Loco

They were painfully slow, and closed 2 hours early. They said they are out of everything. They didn't know what I ordered at the speaker so I had to tell them my order again because they lost my order. The person at the window didn't know how to use the order screen. I was in line waiting from 7:55pm and didn't get my food until 8:33pm and there were only 3 cars in front of me when I arrived. After arriving home, found out the chicken skin was burnt and the chicken was overcooked. I ordered two 2-piece meals, but one was a 3-piece meal. They also didn’t give us and utensils or napkins.

Great staff. Everyone is very friendly and accommodating. I wasn't sure what I wanted and the employee patiently helped me decide even though there was a line/que. I peeked in the back and it is very clean....even under the prep area. The manager (Shaz?) was very informative. The chicken is deliciously flavored and juicy. Good food, good prices. I usually don't give a chain store 5 stars but the employees and teamwork was pretty impressive. Keep up the good work crazy chicken people!

I wish I recorded how long I sat at the order window of the drive-thru without being acknowledged! There was ABSOLUTELY NO ONE eating inside and only one car in front of me which they took forever on them as well. I started realizing why they built a Popeye's Chicken right next door. I got fed up waiting on a measley 2-piece combo that I just ended up driving off since nobody noticed I was even there! Went to Rally's instead, was in and out in a matter of minutes! (You see the empty lot in the picture I provided? Yep. Me too! So why act like you're too busy to acknowledge a customer [me] who is probably helping pay your wages!?)

These 2 are corporate office workers they came to POLLO loco in Chula Vista off of 1535 Palm Avenue to make sure this store stayed open I had an order to pick up and deliver a a big order for a client and these 2 made sure that happened thank you very much the corporate is very very fortunate to have these 2 work for them I hope they get what they deserve and should be a raise it's