Jersey Mike's Subs

Overall I'm happy with my first visit to this Jersey Mike's, I would say the customer service was good, they were very fast and accurate with my order. I would say the cost for the quality wasn't there and the bread just tasted stale. However, it was very clean inside and everyone seemed happy with their orders.

Food: 4.5/5 Service and Setting: 2/5 Value: 2.5/5 Though an unpopular opinion, chain restaurants are able to become chains because they offer something good that satisfies a majority of people. As I slowly revisit the chain restaurants of my past, I am always humbly reminded that the food is good. Jersey Mike’s in Black Mountain feels new and clean in a sort of dated-looking plaza. The workers were nice and communicative, however, they neglected me for another customer. I ordered my sandwich on the phone and was quoted 10 minutes. When I arrived, they said that someone else ordered the exact same things and they gave it to them instead since they ordered in-store. I waited an additional 10 minutes. While not earth-shattering, it did leave a bad taste in my mouth due to the lack of professionalism. I will treat this as a sort of one-time thing, but maybe you should give yourself some extra time if you order on the phone or app. #66 Portabella Cheese Steak: 4.5/5 I’ve never been to Philadelphia or eaten a “real” cheese steak before, but I imagine that it is not too far off from the one created at Jersey Mike’s. The serving of steak is generous with well-cooked veggies. The onions are nicely caramelized and lend a sweetness to the overall dish, the peppers are fresh and add another layer of flavor, and the mushrooms are deeply savory and deepen the umami of the overall sandwich. The American cheese they use is very mild and sort of sauces the whole dish as it melts into the natural juices of the steak, acting as a cohesive glue both in structure and flavor. I highly recommend.