Mcdonald's

The fries were not fresh, they were soggy and completely unsalted. I had gotten a mobile order, and I waited for 12-15 minutes even though the drive thru was empty and no other people were there for curbside. One of the cars got their order before me. To add on to that, I had rang the bell on the window, and I’m assuming the manager was the one that swung the door open like a brute and asked me what I wanted with such an attitude without even saying hi or using any customer service skills whatsoever. This is the closest McDonald’s to my work, but I for sure will have to go further from now on because I am not going through that again. Even thinking about it in my head, I was gonna do two stars to be nice, but this was definitely a one star experience.

Waited for 30 minutes for a curbside order I never received. There were several Doordash drivers that had been waiting for over 30 minutes when I arrived. The manager didn't even have the courtesy to come talk to us. She sent a crew member, who said that he didn't even want to be there. Upper management needs to do some serious house cleaning. It was total chaos that no one could control.

By far the worst experience at a McDonalds! Placed my order at 12:04 pm on a Friday at the druve through. Paid, got my food order and was told to pull up to tue front and wait for drinks.Ok, fine, it's lunch hour, they're busy, it's understandable. Waited some 5 minutes then a lady came out to tell me that they ran out of ice tea and it will be a few more minutes before it's available; offered me different drinks, I declined saying I can wait a few minutes. After waiting 15 plus minutes no one came out to bring the drinks or to update me on a wait time or anything. I tried calling their number, it was a busy signal. Since the dinning room was closed due to pandemic, I had to drive back through their drive through again and wait. By then all the food was already cold and I brought it to their attention only to be told to pull up again and they would bring me my drinks only. They brought out 2 drinks and when I told them I'm missing another drink they responded in a rude way telling me I already got my drinks. I showed her the receipt that showed 3 ordered; only then they gave me the 3rd drink. If this was just my order I would not even care about the drink and would have left after 5 minutes of waiting; but I had 3 meals that I went to pick up for others who were waiting on their lunch. I have worked in food industry myself and understand how busy lunch hour gets, but I feel that it is definetly unacceptable to have to wait that long(40 minutes total)for "fast food" and be given attitude on top of it. Needless to say, food was cold and nasty by the time it finally made it to people.

Incredibly dissatisfied with the way I received my order. There was a hair in my food, and my order was all wrong. Since I ordered from the mobile app the location couldn’t even give me a refund I had to go through customer service. None of the hamburger meals had extra meat, cheese, or lettuce and tomato and I paid for it. The drinks were all wrong. They gave me apple juice instead of chocolate milk, forgot one of the drinks completely and gave me diet instead of regular. Just the complete fact that there was a hair in my food and the manager asked me, “Are you sure there was a hair because I don’t have any women working back there?” When it was a short black hair nor had I even told her if it was long or short. And after telling her she says, “Oh” and then proceeds to tell me that I needed to call customer service for the refund that she can only remake the order. But no offense after getting my entire order wrong and having hair in my food all I want is a complete refund.