Starbucks

I placed a mobile order this morning (2/28/22) for pick up. When I arrived to pick up, the lobby was closed with a small sign on the door stating so. By this time I had already parked and walk to the door and was then able to read this sign and a line of over five cars had accumulated. I was unable to wait in this drive through line which is why I planned ahead and ordered through the app for pick up. This feature should have been turned off, which I know is possible because I have intentionally skipped out on locations that could not handle the volume at the time and turned off mobile ordering which I could have done today. I called a few times with the phone line giving a busy signal which is expected because it was ~7am and busy. On the third try, an employee answered and I explained to her that I was unable to wait in the drive through and if a refund could be provided. She advised me that a refund could only be accomplished in store and unfortunately the lobby is closed and I would have to return when the lobby is open to request a refund. It was a nightmare trying to get out of the parking lot once parked because the line was now wrapped around the building and blocking all of the parking spots. I try my hardest to visit local coffee shops when ever possible but unfortunately most of them in the downtown area don’t up until 8am.