Firehouse Subs

I was just at this company's location for the 2nd time...as a professional with a 23yr culinary professional....I was first impressed by the cleanliness of all the utilities and countertops..every chef notices the little things... staff?... (I wanted to ask for there deserved acknowledgement) Serena and Andrew....were absolutely inviting and professional....conversation while working same time....made me feel like I was back in NJ again actually...I would advise this company to keep assets...cause I know a few that would love em ...

I drop by this particular Firehouse Sub on occasion on m way home from work. The workers are always friendly and helpful. This past Wednesday, though, they were over the top helpful! I ordered my sandwich (always delicious) and when I went to retrieve my wallet to pay, I couldn’t find it anywhere. So I told the cashier to not make the sandwich because I couldn’t find my wallet to pay. He said, “ don’t worry about it. We get a free meal each shift, so I’ll just give you mine.” I said I couldn’t do that several times, but he insisted. Wow! I couldn’t believe he would do that! And when I found my wallet in my car and came back to pay up, both of the young men behind the counter would not let me reimburse them. I was so, so impressed by their thoughtfulness! I would love to give the young man who took my order and wouldn’t let me pay a shoutout by name, but sadly, I am getting old and cannot remember it. I know it started with a “D” and was something like “Dominique”. But I am not sure. Anyway, thank you so very much for your generous and thoughtful behavior! I sincerely appreciated it.

My boyfriend and I came to this location because the one we would typically go to closes at 7. We will always come to this location from here on out! Eddie was very kind when I spoke to him over the phone. He also was really friendly and loved our nerd attire like my Zelda scarf and his Assassin's Creed jacket. Eddie and the crew were focused on our order and customer service. Both were superb! My boyfriend always orders with no mayo and places often get this wrong. Not Firehouse! The orders were perfect. The location was also super clean. Our wait was also super short! I loved how the crew had the spear pickles ready for the sandwiches to come. We always have a great time at Firehouse but this location went above and beyond. Thank you, Firehouse Subs (and Eddie!)