Michael McKinnon
I ordered from there for delivery, they told me 30-45 minutes. An hour and 45 minutes they showed up. The problem was they only brought half my order!!! So, I called them back and they said they would be right over with our soup, the other two entree's and the sweet and sour sauce for our sweet and sour pork and chicken!!! So, I told them I would bring the food back because we were not paying for the most horrible service and only half of the food we ordered! The Owner sent a man and picked up all the food, we never touched. The OWNER, of this restaurant Never refunded the money but also added a 15% tip to my card as well!!! I am going to the BBB about this!!! NEVER EVER GET FOOD FROM THIS HORRABLE
Sarah Smith
It took an hour and fifteen minutes to arrive at my apartment. I took one bite and almost threw up. I'm usually not the type to demand a refund on food, but this food was exceptionally bad. It is almost laughable how questionable the "chicken" looked. I took all of my food back to the restaurant and actually saw just how dirty it was in the kitchen. There is NO WAY they should be passing their food safety inspections. Luckily, since I barely touched my food they agreed to give me a refund. There was another customer in the restaurant at the time and I wanted to tell them to run and never come back. It was terrible.
Lacey Kniep
Wish I could give them less than one star at this point. I have been here before and it seemed like they are generally good service and nice people but I just had the worst experience of all time with customer service. I placed an order that amounted to $45 and had it set for delivery. Upon delivery we realized that some of our order was missing. This is not a big deal usually, as they would just bring it out/credit us. Unfortunately that is not the case with this restaurant.
According to the man I spoke with on the phone, who is also their delivery man, the policy of their owner is to automatically assume that the customer is lying to them or scamming them in some way. I repeatedly told him that I was not trying to scam him but that we honestly did not get our complete order. Why would I tip them and pay $45 only to turn around and try and scam them in some way?
The delivery man said that this is their policy and they get a lot of complaints so I asked them if their complaints are specifically about this policy and he said yes. (Maybe change your policy then??) The delivery man even agreed that the policy is ridiculous. After spending 20 minutes on the phone (mostly with silence coming from the other end as the guy "did not know what to say") I decided it was no longer worth it.
I would definitely caution against giving these people your business. Their food is OK (though probably overpriced for the quality of it) but if your order is messed up you will be stuck with paying for stuff that you don't receive. I will be filing a complaint with the BBB as well, but hopefully you stay away from this place on the basis of their abysmal business policies.
Justin Anstine
Eating here is like playing the lottery. You can win, and get a great meal, but most likely you'll have a complaint. For instance, order something with shrimp. Once in 50 times (no exaggeration) it will contain 4 shrimp when 20 would be skimpy. Order the sweet and sour pork, and get a quarter as much sauce as you would need to cover half of the pork.
The customer service is hands down the most ignorant, rude, condescending people that ever worked in the food service industry, and if you don't understand broken English (not just Chinese mind you, they'll put anyone on the phone that speaks more than 3 words of english, you will find youself frustrated.
Don't order anything out of the menus selection (like no replacing one thing for another)
or anything special). They won't do it and will make you feel stupid for asking. The owners are racist towards any race but their own and will accomidate Chinese people's requests for changes and special orders in family platters but not English speaking people.
They staple the bags closed for to go orders so make sure to check for missing items as there is a high chance something you ordered won't be there. Also, check the bill as they like to charge for things you didn't order.
Id say avoid the place. I've rented rooms for years in this area and the roomates I've rented from and to have ordered from there over the years and I use to as well and it's to be expected that you won't get what you paid for.
Wonder why it's got 2.2 stars? It really should be negative 2.2 stars.
Dan Augustine
Horrible .. Their "General" chicken is bright red/orange .. I called and told them they gave me sweet and sour chicken instead of the general I ordered, was told that their general chicken was the S&S checked with spice added..
WTF!?! Take General chicken off your menu.. Cause your not making it..
I love Chinese food, I travel the 48 states (truck driver) so I have eaten Chinese food all over the country.. This ranks in my bottom 2, just horrible...
Derrick Shaw
One of the better Chinese deliveries I've ordered in SLC.
The crab ragoons & pot stickers were really good!
Lo mein was good. Their generals chicken and sesame chicken was decent, some pieces were overcooked and hard to chew. I'd order again more then likely, simply because this is the best I can get when it comes to delivery.
George Marie
I had a really negative experience at this establishment. When I asked the server about vegetarian chicken, or any question about the menu, she was rude. Additionally, the checkout experience was horrible. She never asked before seating us that cash was preferred. She accused us of not listening. When she did accept card as a payment, she was visibly annoyed and did not tell us about the card fee added to our receipt. Would not recommend this place to anyone.
Andrew Worley
The food is terrible here. I was surprised about the quality and I warn anyone to not eat here. Chef Gau is down the street, 100 south 500 east.
However, find out for yourself. It is somewhat entertaining piecing through the food and tasting the nasty combinations of who knows what. Makes a good prank meal for a coworker you dislike.
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