Baskin-robbins

I ordered a lady bug cake a week in advance and they still got the date wrong. And on top of that I told them my name multiple times and they still got it wrong so when I picked up the cake they were confused. And parts of the cake design are falling off. Only reason I’m giving it 2 stars is because the design itself is cute.

I asked for a scoop of gold medal ribbon on a chocolate dipped cone, she gave me one with sprinkles on it instead. She did not speak very good English and I don't know Spanish. She did not even scoop ice cream into the cone just the top part and I'm sorry but paying $4 something for the cone and not even recieving the one I want plus it was not even full of ice cream is quite a rip off in my opinion. I usually never have a problem here but I even told her I didn't ask for the cone with sprinkles and was given just a cone she didn't fix her mistake or offer to scoop the ice cream into a cone and how was I suppose to put it into the cone? I guess since all she did was throw a scoop on top of the cone I could have smashed it onto the top myself and gotten it all over myself. Not impressed with my visit today at all.

Came to this location August 14 with my kid and was greeted by the friendliest employee. She was honestly a bright spot in our day. The ice cream was great, the service was fast and friendly, and she was upbeat and eager to help us. Keeping up that level of enthusiasm in a customer service job during a pandemic is far from easy. I can’t wait to visit this location again.