Orchid Bistro

I have removed my original 1 star review and replaced it with the following: I have been going to Thai Orchid for years and have found it so I be consistent and always good. A few days ago I was at an emergency vet clinic in the parking lot waiting for hours. I was very hungry and I was unable to leave so I ordered delivery. When I got the food I had nothing to eat it with (despite requesting utensils)and my hands were not clean enough to eat with. I gave Thai Orchid a call right away and I was told a manager would call me back. I did not hear back that night and I did not get to eat my $35 delivery meal for one. It was a very bad day that didn’t end until 12:30am. Skipping to today: The owner Tana called me after getting my number from Uber as my info did not make it to him otherwise. He had excellent customer service skills that I did not expect (especially after reading so many reviews on here). I do a lot of customer call backs myself as a supervisor and I have to admit I am a tough customer. I am critical when I do not feel heard and I expect there to be some attempt at making a situation ’right’. I am however not unrealistic in what can be offered to a customer when making things right. Tana impressed me with his professionalism, interest in learning from this situation, and asked me what he can do to make this right. He offered a refund and another meal in hopes of not losing my business. I came into our conversation assuming there was nothing he would be willing to do for me, but I was wrong. I am sure I will be back to Thai Orchid in the future, but I will not be needing to take advantage of the free meal he had offered on top of the refund. Times are tough and staffing is a struggle. I am thankful he offered though!

Love the food but the customer service is the worst. The phones never work. If I'm eating out it's usually because I don't have time to cook so I'll try and call something in for me to just pick up, well on several occasions I've had problems calling into this place. Today there was a lot of noise in the background almost like the person taking the call was in the kitchen or the cook answered 🤔 I was asked to call back I did and the connection was better or so I thought I didn't find out until I showed up that there was no order ready for me. It would have been nice to know I'm sure you guys have caller ID someone could've called back 🙄

The food tasted awesome! My reasonings for the 3 stars is that I paid about 14 dollars for some chicken pineapple curry that had only like 3 small pieces of chicken in it. The to go silverware provided was super crummy too. I don't think I'll be back unless I get the craving for a expensive veggie curry.

Beyond impressed with this restaurants choices. My hubby and I came in for lunch today we had the spicey fried rice (not too spicey btw), pad thai noodles, orange chicken and some mozzarella won tons for appetizer they were all delicious the flavors and aromas are unbeatable I highly reccomend this place!

I ordered lemongrass chicken and drunken noodles via DoorDash. Drunken noodles were awesome, but the lemon grass chicken, an $18 dollar dish, was precooked chicken breast with a soapy-tasting peanut sauce (not tasting cilantro). Really disappointed they cut corners like that and still expect that kind of a price tag.

The staff is very rude to dashers and do a very poor job of checking on orders that are ready for pick up. Just be aware of this if you order from here. Sometimes we literally have to stand there and watch your food get cold as the staff chat or walk at a snail speed to check on orders in the kitchen instead of looking at the ready to go orders. Can't comment on any of the food but I definitely won't be ordering from them knowing how carless they are with their costumers orders.

Just moved to Salem from Texas. Thai Orchid caught my eye and my senses. The aroma of food is seductive, and sauted in delicious sin! My server Lace was pure perfection in professionalism. Great smile, strong knowledge on menu. My food... a symphony of crackle. Thai Orchid simply serving excellence. 🍷