Jimmy John's

After ordering food for pickup I went into the store to get my order. There was a couple that walked in right before me. No one acknowledged us. They stood at the counter for over 2 minutes. They left frustrated. I was asked what they could do for me. They said they were working on it. One employee asked if i knew they were waiting on the tuna to be made for one of my sandwiches. I said I did not. I felt more like a burden than customer. It has not always been like that. Usually its festive and lively. This made me feel like im not sure ill go back.

I like the sandwiches here. But my wife just had a terrible customer service experience and I think I will be switching to Jersey Mike's. My wife made an order for pick up and showed up on time. They asked her name and handed her a bag of food. She took it to her car and checked it. The order was way wrong, so she took it back. The person at the counter got mad at my wife and blamed her for taking the wrong order. Of course, she stood up for herself and reminded them that they handed the order to her. How was she supposed to know it was the wrong order when they handed it to her, if she didn't check? Hmm, not making much sense there Jimmy John's dude. So my wife asked for her order, which apparently had not gotten made. Meanwhile, the person whose order it was showed up and was upset their order was 45 minutes late. The Jimmy John's staff threw my wife under the bus! They told the other lady that my wife "took her order". Meanwhile, more orders came into the restaurant and they started making those before my wife or the other lady! My wife spoke up again and they asked "Really? You want us to fix this?". Then they also served the wrong drinks. We spent more than $70 for our family today. And we expect quality food, served right. And if they make a mistake (it happens) they have to make it right. They failed.

No one acknowledges you, your a burden to come in. Don’t waste your time here you’ll just be publicly humiliated and treated like a piece of garbage. I’ve never had this bad of service anywhere. This one location is ruining Jimmy’s name because clearly they hate their job and humanity. Looking at you sweetheart! Just because there is a lack of workers shouldn’t mean there’s a lack of worth ethic.

Went in two days ago in the evening, there was a long haired blonde lady, and a shiny but with brown hair and block glasses working. I walked in nobody said anything, I stood there for about 4 minutes nobody even acknowledged me, so I turned around and left... I had never tried Jimmy John's before and I probably will never try it again.