Donatello's Pizza

Requested extra sauce and did not get it. Went to ask what happened and was told "the owner" put it in the oven and it had extra sauce. Eventually I was told that I ate too much of the pizza for any help. I told them I don't care about money I just want the pizza to be right. See attached photos for authentication. Love the pizza compared to Paddingtons. But not sure I'll return.

If it weren’t for the fact that the pizza is good, I wouldn’t give them any stars. To start, I tried to place my order online to make it easier, added my pizza to my cart for $26, but breadsticks is not an item that can be ordered online (as of today 4/18/22) so I had to call and place my order over the phone. Ordered the exact same pizza I had just built and the breadsticks. When I arrive, my total for the pizza alone is $32. I was quite surprised at the different prices from on their website. The manager said ‘his hands are tied and there is NOTHING he can do’ despite the fact that I explained, the only reason I called to place my order was due to the fact that they did not have breadsticks on the website. He continued to tell me he can’t do anything and I’m pretty much stuck. His lack of customer service is astounding. Since he just kept rolling his eyes at me. I highly doubt we will be ordering from them again. Maybe Garlic Jim’s or Odd Moe’s will have better customer service.