Caribou Coffee

Enjoy this location as it is close to me, the staff has been wonderful, and the lobby is a good size. I work full time and go to school full time and enjoy getting out of the house to study and focus more. Unfortunately it appears this location is forced to close its lobby with no notice due to staffing shortages. I recommend calling ahead if planning to visit the inside lobby, they also have had to close earlier around 4pm at times.

Went in about 6:30 on a weekday and was summarily ignored by all 3 employees while I stood next to the cash register, waiting to order. I made eye contact with every employee present and was never acknowledged. When I then walked out to go do my Little Ceaser's order and was quickly greeted and taken care of there. I then came back into this Caribou and explained why I felt slighted before. "There was another customer issue on the headset" is what I was told and that this customer was more important than me. However, if this headset interaction was so important, I'm confused as to why the employees were actively restocking and communicating about what goes where if there was another customer call going on that they "needed to give all their attention to". After making my order for a cold press, I eventually got it without a straw and had to come back asking for one. I overheard the employees talking about and laughing at me. I just want to be greeted like a human customer, get my coffee and go go home. I, nor any other customer, deserve the level of disrespect I experienced. I was chased out the door with a venomous, customer service toned "Hope your day gets better!" It didn't, and this caribou was a big part of that.