Caribou Coffee

When using a drive-thru you expect that you food is prepared and ready to eat. I have never been to a bagel shop and had to put on my own cream cheese! I understand with staffing shortage but please take the 20 seconds to put on the cream cheese instead of giving little cream cheese cups and knives. Also the bagels were not individually wrapped. Really disappointed and will not come back.

Waited in the drive through for a good minute and was ignored even after I pulled up to the window. I proceeded to park and try to walk in say as to I had 2 hours before they were supposed to actually close. Once I walked in I stood there while people just ignored me and acted as if I wasn’t there, until I asked someone if they could help me, and told me they were closed in a rude tone.

Friendly folks here, but whether the lobby is open has become so inconsistent makes me avoid this Caribou. When the store is open, the lobby door is sometimes locked, but there's no sign/indication that something is up. I then need to get back in the car and hop in the drive-through line. If they're short-staffed, I'd much rather them close the drive-through instead of the lobby, but if they can't do that, at least put a visible sign on the door so people know to avoid the lobby.

Love getting cinnamon sugar bagels with strawberry cream cheese but their c&s bagels were super different and extremely messy. On the other hand, this is a suuuper clean eating area. I love how chill the atmosphere is and their customer service and baristas are extremely kind and friendly. I am not a coffee drinker. I get white hot chocolate with a shot of peppermint and white chocolate shavings on top of the whip cream. It’s to die for. Amazing. So tasty. Caribou coffee is the only coffee house that can make that drink right. If I could give them 4 1/2 stars I would. I would give 5 stars if I actually drank coffee and could rate on what people actually go there for.