Bruegger's Bagels

First and foremost, I will say that I love Bruegger's and this one, I would say, is quite comparable to other Bruegger's Bagels that I have been to in quality of service and the taste of the food. Only once have I ever been to this location and I haven't waited in line so if you are coming here expect to wait just because it is so busy almost all the time! Something else that just comes with this location being busy is that they don't always have a very large selection of bagels which can be a little bit disappointing at times but is understandable. If you are in a rush I would 100% recommend ordering ahead!!!!!! Even though there are sometimes some hiccups, if it's during a rush, the staff are always super kind and helpful (the staff that I interacted with today were especially helpful and kind to me and the other customers in the store). I'm very grateful to have a Bruegger's so close to me and that they are actually open when they are say they will be unlike the Erbert's and Gerbert's next door.

Staff needs a little training. I've twice tried to order a Leonardo DaVeggie and the first time I just got a bagel with veggie cream cheese. The second time I got an Herby Turkey (good thing I'm not vegetarian!). Also tried to order soup at 11:30 AM and the woman behind the counter just giggled and said "oops, I forgot to heat the soup today!" Get it together!

I truly do not know why I continue to go to this location, convenience I guess. I know it's very hard to find workers right now and I expect to wait in line because there is usually only one person on the line helping people. I was waiting a few minutes without any acknowledgement from the girl on the line or the girl behind the cash register. A guy, who must be more of a regular comes in behind me and the girl at the register takes his order, before mine. A real gentlemen would have made sure I'd been helped first but whatever. I ordered a coke and didn't drink it until I was in my car, it tasted way off but it was too much to go back in and see what kind of attitude I'd get if I asked for another. The customer service is severely lacking, I don't want to put all the blame on the employees but come on corporate, help this store get it together! I'll be taking a break from visiting for a while.

Rude workers and grinds in the coffee. After filling up my coffee I noticed grinds floating in my cup. I politely asked the cashier if she could dump my cup out for me so I could get a different kind of coffee. She told me the grinds were fine. I said I preferred not to drink them and she told me that they are just coffee grinds and that that’s what happens when you make coffee. I said I have never bought a cup of coffee with grinds in it. She reluctantly dumped out my cup but all of the grinds were stuck on the side. I asked if she could rinse it for me or give me a new cup. She again resisted and instead talked back to me - this is just what happens, it’s on the coffee canister spout, etc etc. All I asked for was a clean cup. I didn’t complain. Why she chose to be rude to a customer rather than just apologizing and rinsing my cup is beyond me.