Little Caesars

Well, I wish I could say something better than what I’m about to type. This store, during the pandemic and currently, has really taken a turn for the worse. I ordered online for a 1:15 pickup, lunch combo. I get there around 1:20 to be told it’s not made yet. The agent literally pulled my orders ticket out of the printer when I got here. That’s not all, looking at their heaters: they have nothing on display for hot n ready pizzas, cheesy bread or crazy bread. I give 2 stars because despite these facts: the pizza and what they offer is still rather tasty. They need a system that doesn’t stop making noise when an order comes in, they need more staff (like all places) and lastly a manager who is attentive. Pictured is the empty heaters and near empty cooler.

I have been here several times and its about a 50% experience. Most recently I've stood with another 5 people in the lobby for 15 minutes without getting any help or acknowledgment to then be told you have to place an online order. Of which 3 other people were still waiting for theirs to be ready. I watched several people work the oven and had over a dozen pizzas out on the counter constantly getting opened to see what was in each stack, but not a single one handed out to an order. Meanwhile there were pizzas and breads in their ready to go boxes. I get everyone is short staffed, put a sign on your door, acknowledge your customers. We are all more than willing to be patient when we are also valued and get quality for our hard earned $

On Saturday May 14th, 2022, we placed an online order from the Woodbury Location at 0835am for a 5:30pm pick-up. We ordered 6 pizza's for my daughter's Birthday party, I pulled into the parking lot at 5:18PM, and walked into the door at 5:20pm. The lobby was packed with wall to wall people. No customer Service at the counter whatsoever. I noticed behind the counter on a metal workstation table there were 5 Pizza Boxes stacked upon each other (We will come back to this later on in the review, remember the time 5:20pm) Finally I was able to stop one of the clerks after he ran a pizza out from the back for another customer, and explained We had ordered online early in the morning for a 5:30pm pick up. He ran in the back, looked around, and came back and stated" I cant find it." before I could show him the copy of our order confirmation, he ran off away from the counter. Completely ignored. At approximately 5:37pm, I was able to stop clerk again as he was finishing up with another customer, and inquire about our order. I had to show him the confirmation on my phone about the 5:30pm pick up. He went into the back again, and walks over to 5 pizzas that are stacked on the metal workstation table (Remember above when I said we would get to this) The 5 boxes that had been sitting in the cold for now over 10 minutes were part of our order. The quickly grabbed another pepperoni, and completed the order. Mind you they have huge warmers that the pizzas could have been sitting in, bit those were all empty. Now my complaints are this. 1) Lack of customer service... Staff was beyond rude. Be more transparent with your customers, if your running behind talk to your customers, don't blow them off. Treat your customers as you would want to be treated 2) Cold Food. 5 of our 6 Pizzas were cold. They sat there on a table for at least the 10 minutes I was in the store. No clue on how long they were actually sitting there. Again treat your customers as you want to be treated. 3) No compensation whatsoever for the cold pizzas, rude staff, and lack of customer service. No what i would expect for my daughters Birthday party. As a Caveat, I also filed a complaint on Little Caesars Customer Website Contact Form that night, Its now 4 days alter and I have not gotten any sort of reply. I would stay away from this location until they get a handle on the issues they have above. Until things get fixed, they have lost a customer.

Almost an hour for a cheese pizza?! What a joke. Ended up getting a refund because the wait was absolutely ridiculous! There was also 4 other people in the lobby, one mentioned it had been a full hour for her and she still didn't have her stuff. Workers too busy goofing off and not using their brains. Get some reliable workers or your business will fail!

0/0 Closed at 9:15 on a Friday night. Cub parking lot next door is packed with shoppers, kind of hard to believe they couldn't sell some pizzas around such a busy area. The days of a late pizza on a Friday night are finished I guess. If I owned a restaurant I'd be there and I'd be open keeping an eye on things. Unfortunately this is why so many places fail example, $5 pizza which had a bunch of kids running the place. I'm all for local business but it's hard to support it when every time you go somewhere there's some bogus reason you can't get service.