Wendy's Restaurant

The service was extremely poor and the staff in general were impolite and unprofessional. When I arrived, there was a couple waiting for someone to acknowledge them and take their order. When I walked up to the pickup area, I politely told them that the couple had been waiting for acknowledgement to place an order. The apparent manager mumbled, we are busy 🥺. The couple grew ever more frustrated and then proceeded to advise the staff how frustrated they were, without receiving a response, they left and headed to McDonald's just across the parking lot. I apologized for their lack of professionalism and obvious lack of customer service. After that, I proceeded to inquire about my door dash orders. Neither the manager nor her staff could give me an accurate time of when my orders would be ready or even if they had been prepared. It appeared to me that their was an incredible lack of organization and staff willing to accept responsibility. It is this experienced google maps reviewers opinion that if there is another Wendy's or restaurant to choose, do it. I would not recommend this particular Wendy's to anyone if it can be helped.

Slid thru about 1:30a this morning, asked and was told close at 2a (google had them as already closed). Ordered 10 piece nuggets combo and Jr bacon burger. Ate a couple nuggets while driving and could instantly tell they had been sitting and probably refried, get home and they looked just as gross as they tasted, fries stale, the burger looked decent but was cold. If you stay open till 2a serve the food the way you would if it was the lunch rush don’t give me no nasty stale food because you don’t want to do your job and have the audacity to charge me full price! I gave three stars because generally I have no issues with this location when I go during the day/evening but next time I go that late/early I will sit there and check my food. Just ugh.

I discovered the apple pecan salad and have been an ardent fan since January 2022. I do not usually do fast food but this salad is perfection to me. I must also give credit to the wonderful tiny Latina woman at the take-out window. I only go through the drive-through so I have seen her multiple times. She is always smiling, welcoming, and polite. She recognizes me now and I have to say her smile and demeanor make my whole day better. I wish I could tip her but all I know to do is tell the world how much she adds to the public image of Wendy's on Suburban. Thank you, sweet woman, thank you.

Update: spoke WAAAAY to soon .ordered daves double no tomato no ketchip a taco salad and sm fry 18 freaking dollars. Got home, no fries and guess what??? Would you look at that.. tomatoes and ketchup.. so actually I spent 18 on a freaking salad because I got no fries and the person eating the burger is allergic to tomatoes! I tried calling. No answer