Chipotle Mexican Grill

The in-store wait is HORRIBLE. You sit and watch them make orders for online orders. It seems like every 30 online orders they make they'll take one person's order who's waiting in the store line. Whichever restaurant starts to Value customers who actually DROVE to their restaurant and waited in-line, will become valuable in customer's eyes. The staff was nice. I think it was corporate policy (greed) to prioritize online orders over those in store. And the Ice Machine didn't work!

I usually eat at Qdoba and decided to give Chipotle a try. The restaurant was busy. The restaurant had a basic decor. Staff were not friendly. The tortilla and chicken were dried. They had limited choices in sauce and veggies comparing with Qdoba. The guacamole costed extra. I would go with Qdoba instead Chipotle.

When I first walked in, despite being the only customer in the store, it took almost 5 minutes for me to be acknowledged and served. My brown rice was undercooked and even a little crunchy. My bag of chips was 75% crumbs. My guac was only filled 3/4 of the way full and it also had a chunk of avocado skin in it (at least they use real avocados??). My chicken burrito had three chunks of chicken “grizzle” in it. I can forgive a random one here or there, but three in a single burrito made me stop eating altogether. So disappointing, and now a little turned off to chipotle altogether for a while.

Worst establishment ever I worked at this location for about 8 months I just recently quit. The place was never clean absolutely disgusting . There was mouse droppings on the dishes black mold inside of machines, I was told by a manager to peel thru moldy wraps until I didn’t see any, there was a bug in my drink. They are very unprofessional and toxic I couldn’t continue working there. It was fine in the beginning but towards the end they crashed

Will never order from this place again. I took a wrong order back, and the guy that fixed it got mad. After he threw the food away (which was absolutely fine) he decided he’ll throw together another bowl. Not to mention, he didn’t have a mask on while fixing the food. This dude started slanging the food-together, with his hands, as if I’m wrong. I don’t understand why young people work at places, if they don’t want the job. Worst experience ever. I’ll never purchase from this restaurant again.

Food was Delicious, Hot, and Fresh! All but two tables in the whole place were filthy. They were only taking online orders and most of the orders were not showing up on the employee screen, so they were requesting customers to show their receipt. Without that information, people were being denied their food. I place my order from my mobile phone, in the dining area. I asked the woman if they had received my orders. She told me to look on the screen on the other side of the food line. Upon doing so a different woman, obviously aggravated and with an attitude, asked what I wanted... almost as if I was overlooking her work. I responded by telling her I was just looking at the screen, and nothing was said.

Honestly I hesitate to review quick service chains because the experience is usually consistent and you know what you're getting. I love Chipotle, but this location consistently fails to deliver and I'm only reviewing it after several negative experiences. They are always really busy so you can't necessarily blame the employees here but my pickup orders are consistently 30-40 min late. After 45 minutes of waiting tonight the order just never came even after being told my order was being worked on and other orders with estimated completions way after mine were being completed. Go to chipotle, just not this one 🙃