I would 100% recommend or use Life storage again. We were scrambling to find a storage and Life storage was able to help us. Tracy was awesome in giving information. We never had any problems. At time of move-out, Tracy was great in letting us know the process. They even helped us at the end with clean out! Definitely give this place a call if you need a storage.
Very pleasant check-in experience! Everyone was very nice and helpful. Michelle Leroux and I believe the other's name was Jimmy were a pleasure to deal with. It was very comfortable like talking to an old friend! I would've ended up getting a unit that was way too small had they not asked me if I was sure about the size, so they took me back to get a visual on the units and I ended up avoiding a big issue with the move and getting the right size unit. The manager lives on the property which makes me feel good about leaving my stuff there. It's clean and they are very helpful with all the details of renting there. Very happy with this location and their customer service! 😊👍👍
I bought a storage unit March 2, 2022 (store)#276 on S. AW Grimes in Round Rock, TX. The rep. at the counter told me if I buy it with them I wouldn't get 'online discount'. Which was nice to tell me because I got one month free, etc. I have not had a storage unit in 40 years. Theirs is clean and 24 hour cameras. It all was a smooth process. Except I had a lot of trouble with the technology and didn't understand that I needed to set up auto-pay in my online account. Since I was unaware and I didn't understand, the counter staff referred me to the Area Manager, Danny S. He explained everything to me. I'm practically computer illiterate and I will admit that. But he did walk me through everything and I am now set up for text alerts, auto-pay, everything in my online account. I am thankful for all the help. I am thankful for the staff's help, getting one month free and for the help now so I have alerts and auto-pay.
I can’t say enough good things about Life Storage and the awesome people who run the place. They’ve been so understanding and so kind to me for the last 3 years now. Once you enter the gate it’s nice and clean and easy to get to my storage unit. I will always recommend this Life Storage location!
We’ve had several storage units and some of them have been life storage at other locations but this one on S. AW GRIMES BLVD is by far hands down the best. The customer service is the absolute best. Highly recommend this location over any other in the area.
Upfront and honest regarding policies and the expectations of renters. Unlike most storage facilities in my previous experiences, the folks here were trying to find ways to decrease my expenditures rather than inflate the cost with fees or hidden additions. What we agreed on over the phone was exactly what came out of my wallet. Hard to find transparent management but they're here.
If you are looking for a storage unit, I highly reccommend this location. The Store Manager, Michelle Leroux, her husband, along with the staff are the absolute best! They will make you feel welcome and will walk you through the whole process of renting a storage unit. This was our first time renting a storage unit and we were already overwhelmed by the move we had to make, but they took the pressure and stress away by making the experience an easy one. The storage units are clean and being able to use the moving truck as part of renting the storage was very helpful. We will definitely be going back here again if we should ever need to rent another storage unit and I will definitely tell my friends/family about them. THANK YOU FOR EVERYTHING Store #276.
Let's start with,
Wonderful, peaceful atmosphere...
Kudos to (Michelle & Jimmy) for being the most helpfulness, professional, attitude savvy, and have hospitality as if they're country accustomed (like I am)... AND Yes, I would love to recommend this location for fellow comrades if needed. Thanks you for kind to us, that really means a lot 😌
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