Saltgrass Steak House

Food was SO GOOD, definitely exceeded our expectations. We got exactly what we ordered and our waiter Brandon was super attentive. Food was cooked to perfection and tasty as hell. Place is a little expensive but definitely worth it if you have a little cash to throw around and you're hungry! 5/5 stars from me!

I have never in my life had such terrible service. Orders curbside pick up. Drive 30 minutes in traffic pick up order that we confirmed 3 times. Order brought out ticket was correct I them drive 30 minutes home open the bag and it had an appetizer I did not order & bread. So I call the manager & suggested they use one of many available delivery services to deliver the correct order. Donna says they can’t do that but she can give me credit for my order. I said how about my gas my time. I said I have never in my life had such poor service & a manager named Donna who then says I can give you credit but I won’t listen to you yell at me. Yes my voice was raised but how do you think that made me feel after everything I just described. I will never go to this restaurant again. We even have our semi annual dinners there I take clients there but no more. So this cost them a lot of business. This is so out of order I ordered two full dinners & sides this is what I got home with 👇

My son and I visited Saltgrass on 6/28/22. The hostess greeted us and sat us at a booth. Our waitress took our drink order and asked if we would like any appetizers or if we had questions about the menu. My son ordered chicken fried chicken and I ordered the ribs. Waitress brought out our drinks and bread. We asked for extra butter for bread. We waited for a good 10 minutes and she never brought the butter. Not a big deal. My son and I start looking around for her and notice she’s in the kitchen area having a snack and chatting. Approximately 23 minutes after placing our order she brings our food. She asked if there was anything else and I asked, again, for the butter. She stops off in the kitchen and chats, pops a few more snacks in her mouth and then eventually brings the butter. I let her know at this point I am having trouble getting the meat off the ribs… they are dry and tough. She tells me to try using my knife in a very condescending way. My son looks very uncomfortable at her rudeness. Not wanting to make a scene and embarrass my son, I politely smile and tell her I will try cutting the ribs with the knife. She returns in about 15 minutes with our check and asks if we would like to order dessert. I tell her we do not care for dessert and point out that I had a very difficult time getting much meat off the ribs. I also asked if she could bring me any moist towelettes for my fingers bc… ribs = messy. She informed me that Saltgrass does not provide wet wipes and invited me to use my water and the linen napkin (again, very snarky). Bottom line- she brought our check and I was overcharged for my lunch entree. When I pointed it out she argued with me about the charges even after I showed her the price discrepancy on their menu and she then pointed out that the manager took 25% off our check bc I was unhappy with the ribs. She refused to take the card I was giving her and gestured towards the ticket holder and told me to put it inside and she would take. Very disappointing. My son and I were looking forward to a fun, relaxing day and this encounter was truly one of the worst dining experiences that either of us can remember. At the beginning of our summer we visited another family steakhouse restaurant in this same area and had such GREAT service we left a 100% tip. (Our ticket was $30 and we left a $30 tip) Needless to say, we will be giving our business to the other restaurant in the future.

We went to Saltgrass Steak House for a Date Night and it turned out to be the perfect place. Once we arrived there was about a 20 minute wait before we were seated to our booth. Our server came to greet us with a smile. He was nice, attentive and very respectful. Thirty minutes later we were receiving our food. The rolls and cinnamon butter were one of my favorites. We did however make a statement about one of the Chicken Fried Chickens being so small for the price that it was. There was no fuss about fixing the problem, they offered us another one but we chose a house salad instead. Everything was passed satisfactory and tasty. The meal was well worth the $45 we spent. We will be back for another visit!

I have never had an order messed up so bad at any restaurant I’ve ever eaten at. We ordered it to be picked up Friday 9/10 at 8:45 pm. We both ordered filets with gulf coast grilled shrimp. Neither one of us got our shrimp. He ordered medium rare and I ordered medium well. They were both rare (see photo) with NO seasoning whatsoever. I’ve never had a steak from Saltgrass taste so bad ever. Mine went straight in the trash. I ordered sweet potato fries and got soggy French fries instead. Gross. The only thing they got right was the green beans and the girl that brought it out to our car was very sweet. Other than that, it was a disaster. I will never go back.