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Sluurpy > Restaurants in Rochester > Wendy's

Wendy's - Rochester - Photo album

Standing water on the floor had a wet floor sign out but no one trying to clean it up out of frosty and ice cream altogether no salads. Lobby very dirty tables and floor very dirty was there 30 mins nobody else in lobby very slow and no one cleaning
Hot food unfortunately only 1 sandwich was right out of 4, we were driving back home and by the time we discover it we were already out of town and no point turning around. One of the employees(I am assuming he was a manager) turned to another and said we are short it will be you and I closing. They
The food was good. We ate inside and most of the tables hadn't been cleaned. Also, the floor was dirty and the garbage cans where full. The bathroom was out of paper towel and someone just set a new roll on the counter instead of placing it inside the dispenser.
Wendy’s is fabulous depending whose working Most of the time the chicken sandwiches are fresh as that’s what I order most of the time. Cheeseburgers are generally all pretty tasty. Potatoes are really good .
Pulled into the drive thru, nobody would take my order. Pulled up to the window, two people immediately inside on the POS system ignored me. I would have appreciated a "sorry, we're having issues" or at least a nod in acknowledgment or something. They were not busy, and it was well within operating
-THEY NEED PEOPLE THAT SPEAK ENGLISH. Consider yourself lucky if you get you're order right..we had ours messed up several times -IN A ROW. Tonight I got a few bacon baconator fries..with literally a pinch of partial melted cheese.. I'd take back the one star I'd I could..
Had an issue with my order and called to speak to the manager. He was really nice and apologetic for the inconvenience and refunded my money. Haven't had any issues with my orders in the past but I do understand there short staffed and are doing the best they can. Will still go here in the future 😀
Every restaurant is struggling to find help, so I understand them being understaffed. That being said, my Coke tasted terrible and my fries were over salted. I truly feel for these restaurants.
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