Dairy Queen

STAY AWAY!!!! Save your time and your frustration by staying away from this store by all means. Rude and irresponsible managers. Bad customer service. They will ruin your celebration plan. – I ordered a Disney Frozen theme birthday cake for my daughter at the location on 12th Street SE by pointing at the picture on Dairy Queen catalog. A male manager took my order. When I picked up the cake the next day, a female staff brought out a purple and orange cake with a Frozen picture printed on the top. I asked her “I ordered a Frozen theme cake, with white and blue color. This cake has purple border, orange crossed lines like spider web, writing words in light pink. It is not a Disney Frozen cake. It looks like a Halloween cake.” The female staff said that because I did not specify white and blue color, so she can use any color. --- REALLY??? I pointed at the picture of a cake on the catalog. How much more do I need to specify? The catalog picture showed white background, and blue cake border. The female staff continued insisting that she was right, and did not suggest any solution to fix the problem. No apology. When I asked for the manager who took my ordered, she rudely snapped the catalog book at my face and said “I am a manager too.” The second manager came out and fixed nothing, no apology, no solution. They did not bother to care that my daughter’s birthday was ruined without a cake. Her birthday decoration was Frozen theme, and she would have a Halloween birthday cake in spring time. Moreover, since it is a COVID-19 birthday with no guess and no big party, the Disney Frozen cake was very important to her and they ruined it. It is ridiculous. Very bad customer service. Rude manager. Irresponsible managers. They kept insisting she was right. I eventually had to buy a new cake in white and blue at a different location.

I was not impressed at all. I ordered a banana split. That's basically what I got to, lol. I've had better. Not that the service was bad because the staff was really nice and friendly, and the product was probably prepared like corporate has them prepare it. But I was so disappointed of the quality, the flavor and lack of flair. Bring back the ice cream trucks they did it better.