Cubas Cakes

Wore a mask, as many shoppers did, and felt safe. Browsed produce, and noted some disorganized areas, but there were multi Valentine floral arrangements, which made the area look festive and colorful. Noted many empty shelves in select areas such as cat food, canned beans, orange juice and some frozen foods. All associates noted were very busy stocking, pushing huge carts of boxed foods or shopping pick ups, working at check outs, bringing in carts etc. An overall increase in food prices was noted, but using coupons and shopping weekly deals eased the price tag a little. Meat area, bakery, and wine areas were busy, but nicely organized and clean. Used self check out and a friendly masked associate was very helpful when needed. I had a pleasant shopping experience!

The woman covering guest service during the week lacks the speciality of customer service. She was rude to both me and my friend. I do hope genuinely that one day she is in severe need of help one day and gets the same treatment she gave to us. P.S. We are all short staffed. I work in healthcare and would never once say to someone “you can come by if you want to, but I can’t help.” I would have taken a number to call back if I was stuck on a register, and btw have been before, and couldn’t help in the moment. I never tell my patients, or families, that I just cannot help them right now.

It blows my mind that in 2022, a major store such as this one does not accept contactless payments like Apple Pay or Android Pay. I still have to pull my credit card out of my wallet. Additionally, their selection of cold beverages, specifically energy drinks, is pretty dismal. I recommend hitting up a gas station for that

Friendly people, & staff Really most Kroger's around are different although still if don't usually shop there you still leave out of there not all discruntal matter of fact there is only one Kroger's that has been that way for 10yrs it's in my *opinion* worst in every way, it's way to small for the amount of shoppers the parking lot is a nite mare! Most ppl including staff well if can find 4R... Are in a hurry to get no where rude, unfriendly, that not only where about run over you with cart as well as in car in parking lot!!! Tower's Shopping Center location

Wonderful store. Pharmacy is very good too. PATIENTS be mindful of your copays and make sure when getting meds at any pharmacy. Don't leave the pharmacy area without making sure you were not charged more than you should be. We picked up several scripts and didn't verify the copay on each until we got home. When we talked to pharmacist afterwards she blamed the doctor for not requesting the right brand that the insurance company would allow. The doctor has no way of knowing what brand an insurance company prefers. The pharmacist said that once the script has been run through the insurance company and approved, they don't search out for a better price, or pay any attention to the price; which is understandable since they all differ. We have a flat rate max copay on generic scripts and should not have paid more than that but due to my not paying attention we paid $10 more for the drug because it was made by another company. Just know what you are supposed to be paying and don't leave the area until you are sure it is right.

Worst Kroger in Roanoke. I put in for pickup order. I then had to wait 35 minutes for one bag with three items in it. I went 18 miles out of my way to get a item my normal Kroger doesn't carry along with my other groceries. If I had known they only had 3 items I would have left. When I told manager my Kroger texts to let me know they are out he replied then that should be where you go. I stated it will be!! Hollins employees need a raise. This Kroger needs management.

Was in the store 11/14/21 and one if the kroger picklisters was so rude!!! We were shopping in the produce and she kept going in and out around us like we were in her way rolling her eyes and just standing staring at us until we moved. Is this what it's like now? Way to go Kroger you're hiring top notch employees. I guess you take what you can get this day and age.