Staff is always friendly and accommodating. Reasonable prices. New owners have kept things very similar or even improved. Food is always good. If you like a good old-fashioned tuna melt, this is the place to get it!
Last year the portions were excellent and the pricing wasn't too bad. Over the last few months I've noticed that the portions became a lot smaller, especially with the fish and service was becoming sub-par, such as missing condiments and rushy employees... Recently we heard that Chap's is under new
Chaps Richmond has been under new management since mid-Feb 2022 and they have made some great changes that has brought me back to this establishment several times since. Good meals, expanded drink selections, yummy cheesecakes (evidently weekends only), great customer service and wait staff always
Absolutely love this place. Friendly staff. Good atmosphere. Clean. Food is great. Great prices. The management even came to check on everyone to see how we were doing. 10/10 can't wait to go back again. ^_^
The food was slightly higher than meh. But took forever.... at least an hour to get food. The ribs were fall off the bone tender but my steak was tough and chewy.. I didn't start timing until after my soup was gone which already took awhile to get and it was another 40 min. Until the rest of the foo
Walked in and got stared at, no sign to seat yourself or wait, waited 10 minutes for server, 20 minutes for drinks, another 15 minutes to place out order and 40 minutes for our food, server was horrible, she cleaned off empty tables with an empty restaurant before refilling our drinks or simply chec
I've been going there steady since 2017 and was pleased with the servings and cost. Now the daily specials are the same price as there menu price?? Besides that the serving size has been reduced. Good food still.
Appetizers were amazing definitely recommend trying the mac and cheese bites, very delicious!!
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