Starbucks - Richmond - Photo album

Okay. This is a tough place to review… simply because the barista’s are always great- as well as customer service!! BUT the scheduling manager obviously has no idea what they’re doing. AT ALL. The line is always wrapped around the building to the point where cars have to line up on the street. On t

They were so friendly! Coffee took a little longer, but they were busy, so it's understandable. It looked like the manager was meeting with an owner or corporate rep, so that probably exacerbate things. Good coffee!

If I could give 0 I would. This was the worst experience at a Starbucks I’ve ever received. Mobile ordered and it wasn’t ready so sat for an additional 20 minutes. Went to the counter to asked for the status of the order and proceeded to wait another 10 minutes. Was told that we would have it remade

Absolutely delicious caramel Frappuccino! My new favorite drink. Customer service was great as well.

I stopped by to grab a coffee and let my puppies have a potty break. Very fast service. Everyone was in the zone. They were managing a full drive thru and multiple pick up orders with poise. The bathrooms were all family and pleasantly clean. They even had a board dedicated to showcasing their doggy

Drinks were made good, but their parking lot is an absolute nightmare if you want to get out of your car and go in. The drive through is always backed up, but their parking lot isn't designed to have a full line & people parked/trying to leave. It's a mess.

The drive-through needs a new route. The traffic of people trying to leave the parking lot with the drive-through line going through the middle of it, was dangerous to navigate. It would be safer and faster to park somewhere else and walk there.

I have never had an experience like this one at any Starbucks that I have had at this one. I ordered my two drinks ahead of time and it said it would be 12 minutes tops. I went inside because the inside is usually quicker. Turns out that I should have stayed in the drive through because I would have