American Pie Pizza

The lady answering the phone was extremely rude and unprofessional. I called to let them know that our food was over cooked and hard. She never took responsibility. Just said they don’t do refunds and that they make their food this way. I’m sure you can see the difference from what is displayed on the website. I even asked for her name, she refused to give it. Then when I asked for a manager she hung up on my face. Called back on a different number, she put me on hold and wouldn’t answer, multiple times. I was very polite with her. I’m very disgusted. $60 down the drain.I’m missing Texas already….The delivery driver was very polite and respectful…..**UPDATE** the owner leaves a sarcastic review not even mentioning the food I posted……….still wasted $60

Horrible customer service! I was very nice and had all intentions on being and remain very professional in regards to my wife’s order! We specifically ordered a BLT sandwich with extra crispy bacon. As you see in the picture below the bacon is burnt and it has the burnt taste. I made a phone call to the restaurant to discuss my dislike for the sandwich in hopes to get an alternative solution, The call was rudely handled by the manager never came up with a solution told me in her words “ that is what I ordered” I proceeded to say, I ordered extra crispy not burnt! Her reply was extra crispy is burnt and that’s what I ordered and there’s nothing they can do and she hung up on me! This place is very unprofessional as it pertains to customer service, and customer relations, and customer solutions! I have also attached a picture of another sandwich that was ordered when we ask for extra crispy bacon and you all can see the difference, of extra crispy and burnt bacon!

We stayed at one of the hotels by the mall of America and our hotel recommended American Pie for dinner for delivery/hours available. We used their website to order- easy to navigate, and order food. Nice that the ordering process allows for you to choose either cash or credit as payment options. Delivery was estimated for 50 minutes… I would say it was right on the dot- - delivery driver was very polite and had change for me- always tip these guys well.. been there, done that job before. Now for the pizza- we ordered a medium thin crust richfielder. The pizza was cooked perfectly, the ingredients were plentiful, the sauce had the perfect sweetness/tangy flavor that I like. My wife loved the pizza as well. Great job & when we come back to the area again.. we will look you up!

The pizza was delicious. A lot of cheese, spiced enough to not need extra red pepper, and a 12' pizza was the perfect amount to fill me up. The price of the pizza is why I give American Pie three stars, I paid over 25$ got a can of diet Coke and the 12' pizza. Also the man running the pizza shop struggled answering simple questions about what's on the pizzas which made it harder for me to order.

Very rude service the lady that we Explained the situation!!!! was accusing us of lying and saying They have camera evidence to show that the pizza was Cut !!!! No silverware provided. Hour long wait for delivery from a 10min drive, We were told to goDOWNSTAIRS for the silverware!!!! REAL JOKE!!!!!!ABSOLUTLY made us feel like we were trying to get something for FREE!!!!!

Really wish I had read all the negative reviews and the awful responses from the owner before ordering here. We were stuck here due to a delayed flight and just wanted some comfort food as it was about midnight and we hadn’t eaten in about 12 hours at that point. I ordered a grilled cheese sandwich. It was literally one slice of cheese in between two pieces of bread and was clearly not grilled - it was just slightly warm and the cheese just barely melted enough to stick to the bread, like they threw it in the microwave for a few seconds and called it good. Super weird. Not sure why they couldn’t just take the time to make a real one?