Orange Tree Lane Deli & Bakery

I placed on order online with the general manager, Sergio, on Saturday for five o'clock pickup on Sunday. I called before leaving home Sunday to check if my order was ready. I was told that they were on top of the orders and it would be ready. Upon arrival, I give my name and the young lady goes to get my order. She comes back and says they don't have an order under my name and asks if it could be under a different name. I say no but give her another possible name. Again she leaves, comes back, and says no. She leaves again and returns with a different general manager (name forgotten) who is on duty. He checks and ends up with the same results...my order was not there. Sergio happens to be there and the two of them talk. Come to find out Sergio remembers the order and even has the order ticket...but had never placed the order!!! So I have to wait for my order to be made. My brother asked about a discount or something for the hassle incurred. The GM asks why with an attitude. My brother says because of the poor service and possible loss of customers. The GM says, "well that's up to you sir" with even more attitude. So needless to say, we will NOT return to the Redlands Famous Dave's ever again and will tell everyone we know about their terrible customer service.